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We are looking for a skilled Collections Specialist to join our team in Boca Raton, Florida. In this Contract to permanent position, you will play a pivotal role in managing accounts and ensuring timely payments while maintaining clear and detail-oriented communication with clients. This role is ideal for someone who thrives in a dynamic, deadline-driven environment and is eager to contribute to the success of the accounts receivable team.
Job Responsibility:
Collect payments to meet monthly and yearly collection goals for accounts over 60 days past due
Monitor and manage all accounts within the assigned portfolio, ensuring accurate documentation of collection activities
Provide regular updates on aging reports to support weekly and end-of-month performance tracking
Collaborate with the Accounts Receivable Manager to remove customers from credit holds and address escalated problem accounts
Identify accounts requiring external collection agency involvement and coordinate with the sales team as necessary
Reconcile accounts for write-offs or placement with third-party collection agencies
Process incoming customer emails and handle internal and external Sales Force tickets promptly
Manage mid-size and top-tier customer accounts with precision and attention to detail
Perform additional duties as assigned to support the team’s goals
Requirements:
Minimum of five years of business-to-business collections and account reconciliation experience
Proficiency in NetSuite, as well as Excel and Word
Strong written and verbal communication skills with attention to accuracy and professionalism
Ability to analyze payment trends and take appropriate action to resolve issues
Detail-oriented with excellent organizational and multitasking abilities
Capable of working independently and collaboratively in a team environment
High school diploma required
associate degree preferred
Demonstrated problem-solving and negotiation skills to effectively manage collection processes
What we offer:
medical, vision, dental, and life and disability insurance