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Collections Specialist

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Robert Half

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Location:
United States , Tampa

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Category:
Finance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a detail-oriented Collections Specialist to support business-to-business receivables management for a high-volume portfolio in Tampa, Florida. This Long-term Contract position is ideal for someone who can build strong customer relationships, resolve outstanding balances efficiently, and use Excel to organize and analyze account activity. The role offers virtual training and requires a proactive approach to maintaining payment performance across a large set of commercial accounts.

Job Responsibility:

  • Manage a sizable portfolio of approximately 286 business accounts and follow up on past-due balances in a timely, consistent manner
  • Communicate with commercial customers by phone and email to secure payment commitments, investigate disputes, and support account resolution
  • Review billing records and account history to identify delinquency trends, reconcile discrepancies, and recommend next steps
  • Use Excel functions such as VLOOKUPs and Pivot Tables to track collection activity, analyze aging data, and prepare account summaries
  • Maintain accurate documentation of collection efforts, customer interactions, promised payments, and account status updates
  • Partner with internal teams to address invoice questions, billing issues, and credit-related concerns that may affect payment timing
  • Prioritize daily outreach based on risk, aging, and account volume to improve recovery results across the assigned portfolio

Requirements:

  • 3-5 years of collections experience, with strong exposure to business-to-business account management
  • Proficiency in Excel, including hands-on experience with VLOOKUPs and Pivot Tables
  • Working knowledge of commercial collections, billing follow-up, and credit or receivables processes
  • Ability to manage a high-volume workload while staying organized and meeting deadlines
  • Strong written and verbal communication skills for clear interaction with customers and internal stakeholders
  • Experience researching account issues, resolving payment disputes, and documenting collection activity accurately
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan
  • free online training
  • access to top jobs
  • competitive compensation

Additional Information:

Job Posted:
May 03, 2026

Work Type:
On-site work
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