Collections Specialist – Italian speaker

• Client portfolio management in a multinational environment
• Ensure payment deadlines are met
• Receiving customer complaints and forwarding them to the respective subsidiaries
• Obtaining missing accounting information from clients – telephone and email
• Arguing and imposing the position of subsidiaries with diplomacy, and complying with good manners
• Properly record all complaints received either by phone or email
• Follow-up on customer accounts
• Identify solutions to the problems presented
• Establish a network of internal (SSC and Subsidiary) and external contacts (Customers)

• Bachelor’s degree in relevant field
• Fluency on Excel (advanced excel) and SAP
• Language: English B2
• Italian C1
• Experience in cash-collection or in similar position, at least 2 years (experience within a shared service environment would be a plus)
• Good knowledge in finance

experience within a shared service environment

Integration into a global organization that offers a hybrid working model, professional development opportunities, and a collaborative environment focused on innovation and continuous improvement