Collections Representative Job at Robert Half (Sterling)

Collections Representative

We are seeking a detail-oriented Collections Representative to manage outstandin...

Location

United States , Fairfax

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1+ years of collections, accounts receivable, or customer service experience
Strong communication skills and a dependable, team-oriented work style
Strong data entry skills with the ability to maintain speed and accuracy
Ability to manage difficult conversations professionally
Attention to detail and strong organizational skills
Proficiency with Microsoft Office and accounting/ERP systems

Job Responsibility

Handle a large volume of incoming calls and assist customers with clarity and efficiency
Respond to customer inquiries by phone and email, providing timely updates and accurate information
Enter and update customer or account information with a high level of accuracy in internal systems
Support payment posting activities and help ensure transactions are recorded correctly
Complete administrative support work such as scanning documents, preparing mail, and organizing records
Place outbound calls when needed to follow up on account matters or clarify customer information
Assist different departments with routine support tasks to help maintain smooth daily operations

What we offer

Medical, vision, dental, and life and disability insurance
Company 401(k) plan

Fulltime

Customer Service Representative - Collections

The Collector contributes to the Bank’s ongoing goal of maintaining low delinque...

Location

United States , Kansas City

Salary:

18.00 - 20.50 USD / Hour

Commerce Bank

Expiration Date

Until further notice

Requirements

General understanding of collection management software, such as TSYS, SHAW, DM9, etc.
Familiarity with inbound/outbound/blended dialing environment
Excellent customer service skills
Ability to maintain a high degree of confidentiality
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Basic level proficiency with Microsoft Word, Excel and Outlook
High School Diploma or equivalent combination of education and experience
1+ year customer service experience required

Job Responsibility

Collect on low-risk accounts to minimize the Bank’s 30+ delinquency rate
Assist the consumer in a professional and empathetic manner to interpret their financial situation, reason for delinquency, and provide guidance to limit loss to the bank
Negotiate repayment options by asking questions and offering applicable solutions
Handle incoming and outgoing calls to customers with current and past due accounts, and leave messages as necessary
Provide proper documentation and account maintenance while maintaining an acceptable level of quality assurance and productivity
Perform other duties as assigned

What we offer

Employer sponsored health, dental, and vision insurance
401(k)
Life insurance
Paid vacation
Paid personal time
Career development
Education assistance
Voluntary supplemental benefits

Fulltime

Consumer Collections Representative – Loss Mitigation

Robert Half is hiring a Consumer Collections Representative – Loss Mitigation fo...

Location

United States , Tempe

Salary:

22.00 USD / Hour

Robert Half

Expiration Date

Until further notice

Requirements

Prior customer service experience in a call center setting required
Strong communication and problem-solving skills
Comfortable working fully on-site Monday–Friday
Availability to work one mandatory Saturday per month
Interest in learning the mortgage industry and growing within a structured environment

Job Responsibility

Handle high-volume outbound and inbound calls related to delinquent mortgage accounts and payment collection
Communicate professionally and empathetically with customers regarding past-due mortgage payments
Gather, review, and enter relevant financial information accurately into internal systems
Explain potential repayment or financial solution options based on customer circumstances
Document all customer interactions thoroughly and accurately
Follow compliance, quality, and customer care standards
Participate in ongoing training, coaching, and performance development

What we offer

Paid training
Full-time, stable schedule
Opportunity to grow within mortgage and financial services
Supportive team environment with coaching and development
Excellent benefits upon permanent hire
Strong entry point into a growing industry

Fulltime

Consumer Collections Representative – Loss Mitigation

Robert Half is hiring a Consumer Collections Representative – Loss Mitigation fo...

Location

United States , Tempe

Salary:

22.00 USD / Hour

Robert Half

Expiration Date

Until further notice

Requirements

Prior customer service experience in a call center setting required
Strong communication and problem-solving skills
Collections experience is a plus, but not required
Comfortable working fully on-site Monday–Friday
Availability to work one mandatory Saturday per month
Interest in learning the mortgage industry and growing within a structured environment

Job Responsibility

Handle high-volume outbound and inbound calls related to delinquent mortgage accounts and payment collection
Communicate professionally and empathetically with customers regarding past-due mortgage payments
Gather, review, and enter relevant financial information accurately into internal systems
Explain potential repayment or financial solution options based on customer circumstances
Document all customer interactions thoroughly and accurately
Follow compliance, quality, and customer care standards
Participate in ongoing training, coaching, and performance development

What we offer

Paid training
Full-time stable schedule
Opportunity to grow within mortgage and financial services
Supportive team environment with coaching and development
Excellent benefits upon permanent hire
Strong entry point into a growing industry
Medical
Vision
Dental
Life and disability insurance

Fulltime

Collections Representative I

Location

United States , Janesville

Salary:

20.30 USD / Hour

W. W. Grainger

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
1+ year of experience solving customer issues in a customer service environment or inbound call center experience
Computer proficiency in programs such as MS Outlook, MS Word and MS Teams, and MS Excel (can maintain spreadsheets)
Phone customer service skills and a solid command of English grammar for verbal and written interactions
The ability to work in Janesville, WI location for training and position requirements.

Job Responsibility

Answer inbound phone inquiries and quickly respond to customer requests for documentation
Demonstrate problem solving and curiosity dealing with our customers and your colleagues
Use professional collection skills and techniques to identify customer reasons for delinquent account status including outbound calling
Work with multiple departments such as Credit, Sales and Branch partners to resolve collections issues that may require special attention and resolve payment barriers
Maintain accurate and detailed customer contact notes following established standard repeatable processes
Work with customers and accounts receivable specialists to resolve situations which cause un-reconciled checks
Partner with Sales personnel on payment barrier removal
Provide Credit Managers with customer information to help evaluate customer payment terms.

What we offer

Medical, dental, vision, and life insurance coverage starts on day one of employment
Access to up to 50% of your paycheck based on hours worked before payday
18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year
6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required
Employee discounts, parental leave, and other benefits
Safety shoes provided (where applicable).

Fulltime

Credit & Collections Representative

Credit & Collections Representative (Temporary Contract - to start April 2026) 3...

Location

United Kingdom , Renfrewshire

Salary:

Not provided

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Educated to higher / standard grade level
Previous experience ideally operating in a lively accounts or customer service function taking care of Government as well as Commercial customers is required
Previous experience in troubleshooting and resolving transactional issues and interacting effectively with both colleagues and management is required
Attention to detail and accuracy is required
Relevant software application proficiency strongly preferred (e.g. Oracle E1, SAP, CForia, etc.)
Excellent digital literacy and knowledge of the Microsoft Office software (Outlook, Excel, PowerPoint, Word, etc.)
Fluent in English

Job Responsibility

Accountable for the collection of debt on allocated portfolio of customers
Responsible for the calculation, approval and maintenance of credit limits for new and/or existing customer accounts
Performs regular order hold review and decision-making regarding order release
General credit control account administration
Perform and evaluate credit checks on new customer accounts according to company policy
Proactively contact customers, primarily by telephone, regarding payments to ensure invoice processing and timely payments have been scheduled
plan and prioritise customer calls regularly to improve collections on the largest open invoices
Ensure collection software is always updated with regards to actions taken, follow-ups needed, query reporting and most recent customer contact details
Update ERPs manually - credit limits, placing accounts on hold etc.
Work with local Sales, Customer Services and Team Leader to tackle problem accounts and decide when accounts should be on hold

Fulltime

Accounts Receivable and Collections Representative

Join our Finance and Accounting division to put your experience to use in our Ac...

Location

United States , Redlands

Salary:

20.75 - 30.15 USD / Hour

Esri

Expiration Date

Until further notice

Requirements

2+ years of experience in collection account management
Strong communication skills across phone, email, and Microsoft Teams, with the ability to prioritize and multi‑task effectively while maintaining high attention to detail
Ability to work in a fast-paced environment
Motivation and passion for getting work done in a consistent and thoughtful way, both independently and collaboratively
Basic knowledge of Microsoft Office applications (Word, Outlook
bonus points for Excel)
Visa sponsorship is not available for this posting. Applicants must be authorized to work for any employer in the US
High school diploma or equivalent

Job Responsibility

Apply payments, reconcile accounts, and resolve differences
Contact customers by phone and written correspondence
Maintain statement of accounts for assigned customers
Complete credit reviews for new and existing customers
Process all aspects of customer account maintenance
Recommend credit limits, credit holds, and release orders

What we offer

medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 64 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth

Fulltime

Billing & Collections Representative II

Under the direction of the Manager Professional Billing & Coding, the Billing & ...

Location

United States , San Diego

Salary:

23.10 - 31.77 USD / Hour

Rady Children's Hospital-San Diego

Expiration Date

Until further notice

Requirements

H.S. Diploma,GED,or Equivalent
2 Years of Experience
Must possess some medical billing experience.
A certificate of completion from a medical billing course can be substituted for 1 year of experience

Job Responsibility

Resolution of all outstanding balances from all payors
Checking status of unpaid claims by telephone, websites and/or any other means available
Provide all necessary documentation required from payors to ensure accurate adjudication of claim for reimbursement
Process claims correctly following contractual arrangements
Accurately analyze each denial received by reviewing the patient acct, the remittance codes from Explanation of Benefits (EOB) and Remittance Advice (RA)
Review CCI or payor specific coding edits and take necessary steps to send a corrected claim or appeal
Report all problematic payor trends to leadership
Daily processing of assigned work queues
Review payor/clearing house rejections and making necessary corrections
Follow federal, state, and local regulatory collection guidelines as well as department and payor specific billing guidelines

What we offer

Medical, Dental, Vision, Life, Pet insurance
Retirement Plan
Tuition Assistance
Wellness program

Fulltime

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Collections Representative

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