Collections Representative Job at Robert Half (Sterling)

Collections Representative

Expanding New York City organization is seeking a Collections Representative for...

Location

United States , New York

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 1 year of collections experience handling accounts receivable or past-due balances
Proven ability to work independently and prioritize tasks effectively in a deadline-driven environment
Strong negotiation skills with the ability to communicate professionally and confidently over the phone
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with accounting or collections software is a plus
High school diploma or equivalent required
associate degree or relevant certification is preferred

Job Responsibility

Manage inbound and outbound collection calls to customers ensuring prompt resolution of past-due accounts
Negotiate payment terms and set up repayment schedules that align with company policies
Conduct account reviews, research payment discrepancies, and provide timely follow-ups to clients
Maintain accurate documentation of all collection efforts and ensure compliance with company and legal requirements
Partner with internal teams to address client concerns and deliver a positive customer experience
Support monthly reporting and meet individual and team collection goals

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

Collections Representative

Robert Half is offering a career building opportunity for a Collections Represen...

Location

United States , Philadelphia

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Demonstrated proficiency in Customer Service
Proficient in Microsoft Excel
Thorough understanding of procedures and policies
Strong analytical skills
Knowledge of compliance requirements within the healthcare industry
Experience in Payment Processing
Familiarity with Materials Handling
Ability to Review and analyze accounts and financial data
Experience with Accounts Receivable (AR)
Proficient in Email Correspondence

Job Responsibility

Manage and resolve accounts in compliance with contracts and agreements, which includes the review, analysis, and identification of possible barriers to correct and timely claim submission and processing
Maintain communication with insurance companies and third parties via telephone, letter, fax, or email as necessary and document all actions taken to resolve accounts
Review and manage credit balances, submit requests for refunds in accordance with policies or initiate off-sets/retractions of incorrectly paid services when possible
Investigate and submit for approval write off allowances and/or adjustments that have reasonable justification in accordance with contracts and policies
Handle insurance explanations of benefits that require other activities or reconciliation
Ensure that all claim submissions, appeals, and requested information is provided within the required timeframe to avoid filing issues and processing delays
Assist with special projects, audits, and reconciliation as necessary
Comply with all internal procedures and policies while maintaining a high level of customer service
Utilize Microsoft Excel and other analytics tools for data handling and review
Transfer accounts when necessary and only after confirming updated registration or eligibility

What we offer

medical
vision
dental
life and disability insurance
eligibility to enroll in company 401(k) plan

Fulltime

Bilingual Customer Service Representative

Primarily responsible to collect monies on behalf of our clients while maintaini...

Location

United States , San Antonio

Salary:

Not provided

ChaseSource

Expiration Date

Until further notice

Requirements

Basic computer skills
Ability to compute basic math calculations
Ability to multi-task
Competitive
Resourceful
Goal Driven
Great Work Ethic
Team Player
Punctuality
Good Attendance

Job Responsibility

Take inbound and outbound phone calls to collect monies by negotiating payment terms and methods when right party is reached
Monitor debtors accounts and follow-up to ensure payments are made in a timely manner
Utilize various skip tracing techniques and collection strategies to locate right parties in order to collect monies
Collect balance or set up an appropriate payment plan
Review accounts to identify adjustments, discrepancies and create a request for resolution
Handle debtor disputes and overcome stalls and objections & suggest money sources for debt payment
All other duties as assigned

Fulltime

Patient Account Representative

The Patient Account Representative is responsible for ensuring the accurate and ...

Location

United States , Sacramento

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or GED equivalent required
Strong attention to detail and accuracy in financial transactions
Ability to follow detailed instructions and recognize when to escalate issues
Proficiency in working with patient financial systems such as EPIC
Excellent communication and problem-solving skills
Previous experience in billing, collections, or healthcare finance is a plus

Job Responsibility

Follow up on unpaid accounts in patient accounting systems through payer websites and phone calls
Review claim denials, research underpayments, and perform appeals with payers
Process bad debt transfers, adjustments, and contractual write-offs as needed
Edit and submit electronic and hardcopy claims to government, managed care, and commercial payers
Review and resolve electronic claim rejections and payer denials
Post payments and adjustments in EPIC and process refunds
Enter charges, resolve worklist issues, and complete charge corrections
Maintain professional communication with patients, payers, physicians, and staff regarding billing inquiries
Meet weekly productivity goals and follow priorities set by the team manager
Assist with patient advocacy efforts, including processing charity applications and handling billing complaints

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Customer Service Representative

We are seeking dependable and professional Customer Service Representatives to j...

Location

United States , Houston (West)

Salary:

15.00 USD / Hour

ChaseSource

Expiration Date

Until further notice

Requirements

High School Diploma or GED required
Previous call center, collections, or customer service experience preferred
Bilingual skills (English/Spanish) a plus but not required

Job Responsibility

Answer inbound calls and place outbound calls to assist customers with their accounts
Provide accurate information regarding balances, due dates, and payment options
Process payments over the phone and provide confirmation to customers
Document all customer interactions clearly and accurately in the system
Follow up with customers for additional information or clarification as needed
Handle escalated issues professionally and in accordance with company policies
Meet individual and team performance goals, including call handling and quality metrics
Maintain confidentiality and adhere to all compliance and privacy regulations

Fulltime

Credit Representative

This role is crucial within our team, focusing on customer communication and acc...

Location

United States , Eagan

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience in Customer Service is necessary for this role
Proficiency in Sales techniques and strategies is required
Understanding and adherence to established Procedures is essential
Proficiency in Payment Processing is expected
Competency in Microsoft Word is a prerequisite
Ability to Review and assess relevant documents is essential
Knowledge of Contracts and their implementation is required
Familiarity with the software 'About Time' is a plus
Experience in Workstation Support will be beneficial
Skills in Merchandising are highly desired

Job Responsibility

Communicating with customers via telephone or in person to determine the reasons for overdue payments and to review the terms of sales, services, or credit contracts
Utilizing exceptional debt recovery techniques to persuade customers to pay amounts due on credit accounts, damage claims, or non-payable checks, or to return merchandise
Accurately documenting and recording customer/client information
Processing customer payments and posting amounts paid to customer accounts
Locating and monitoring overdue accounts, taking necessary action when required
Keeping detailed records of collection activities
Arranging for debt repayment or establishing repayment schedules based on customers' financial situations
Ensuring compliance with federal, state, and company policies, procedures, and regulations related to collections
Utilizing computer applications such as Microsoft Word and other related collections software
Providing support and constructive performance feedback through basic mentoring skills

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Patient Financial Representative Senior

The associate is responsible for the duties and services that are of a support n...

Location

United States , Irving

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

HS Diploma or equivalent years of experience required
3-5 years of experience preferred
Experience working within a multi-facility hospital business office environment preferred
Experience working with inpatient and outpatient billing requirements of UB-04 and HCFA 1500 billing forms preferred
College education, previous Insurance Company claims experience and/or health care billing trade school education may be considered in lieu of formal hospital experience

Job Responsibility

Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders
Performs Revenue Cycle functions in a manner that meets or exceeds CHRISTUS Health's key performance metrics
Ensures PFS departmental quality and productivity standards are met
Collects and provides patient and payor information to facilitate account resolution
Responds to all types of account inquiries through written, verbal, or electronic correspondence
Maintains payor-specific knowledge of insurance and self-pay billing and follow-up guidelines and regulations for third-party payers
Maintains working knowledge of all functions within the Revenue Cycle
Responsible for professional and effective written and verbal communication with both internal and external customers in order to resolve outstanding questions for account resolution
Meets or exceeds customer expectations and requirements, and gains customer trust and respect
Compliant with all CHRISTUS Health, payer, and government regulations

Fulltime

Complex Arrears Executive

This is a new role, you will act as a complex case team member supporting both C...

Location

United Kingdom , Cardiff

Salary:

37000.00 - 40000.00 GBP / Year

Capital on Tap

Expiration Date

Until further notice

Requirements

5+ years of consecutive collections experience within the Financial Services Sector
Practical knowledge of FCA and industry best practice standards
Experience with complex arrears, insolvency, legal and senior customer escalations (business or consumer)
Loves collections, being on the phones talking with customers to find a fair outcome
High level of risk awareness
Skilled at handling challenging and complex conversations
Comfortable in a multi channel communication environment
Results driven, able to self motivate and deliver
Able to communicate to a diverse range of stakeholders
Able to support projects as needed (user acceptance testing, representing Collections etc.)

Job Responsibility

In-depth case reviews and actions drawing upon your experience
Outbound and inbound customer engagement
Complex cases requiring in-depth management or decision-making
Flexible resource to support changing business and customer needs
Acting as a role model for the wider team, showcasing high-performance standards
Managing a portfolio of complex arrears cases
Case ownership with autonomy
Working on both UK and US cases
Drawing on experience with insolvency, legal, and senior Vulnerable Customer escalations

What we offer

Private Healthcare including dental and opticians services through Vitality
Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year

Fulltime

Collections Representative

Robert Half

Location:
United States , Sterling

Category:
Finance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 16, 2026

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Job Description:

Job Responsibility:

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