Collections Representative Job at Robert Half (Fairfax)

Collections Representative

Our company is seeking a detail-oriented and motivated Collections Representativ...

Location

United States , Sterling

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in collections or accounts receivable
Proven ability to handle a high volume of phone calls and navigate phone systems
Proficient in Microsoft Office Suite
Excellent verbal communication skills, with a clear and professional speaking style

Job Responsibility

Contact customers via phone, email, and written correspondence regarding past-due accounts
Negotiate payment arrangements and resolve billing issues in a professional manner
Maintain accurate records of collection calls, payment commitments, and account status
Collaborate with internal departments to resolve account discrepancies
Prepare and distribute regular reports on collection activities and account statuses
Adhere to all company policies and regulatory compliance requirements
Recommend accounts for further action as necessary, including write-offs

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

New

Billing & Collections Representative II

Under the direction of the Manager Professional Billing & Coding, the Billing & ...

Location

United States , San Diego

Salary:

Not provided

Rady Children's Hospital-San Diego

Expiration Date

Until further notice

Requirements

H.S. Diploma,GED,or Equivalent
2 Years of Experience
Must possess some medical billing experience

Job Responsibility

Resolution of all outstanding balances from all payors, including Commercial, Medi-Cal and Managed Care professional claims
Checking status of unpaid claims by telephone, websites and/or any other means available
Providing all necessary documentation required from payors to ensure accurate adjudication of claim for reimbursement
Processing claims correctly following contractual arrangements the Medical Practice Foundation (MPF) has with each Payor
Accurately analyzing each denial received by reviewing the patient acct, the remittance codes from Explanation of Benefits (EOB) and Remittance Advice (RA)
Reviewing CCI or payor specific coding edits and taking necessary steps to send a corrected claim or appeal to payor for reprocessing of claim to overturn denial
Reporting all problematic payor trends to leadership with specific examples
Daily processing of assigned work queues following standards established by Leadership
Reviewing payor/clearing house rejections and making necessary corrections to ensure claim will be adjudicated
Following federal, state, and local regulatory collection guidelines as well as department and payor specific billing guidelines

What we offer

Medical, Dental, Vision, Life, Pet insurance
Retirement Plan
Tuition Assistance
Wellness program

Fulltime

New

Medical Collections Representative

We are seeking a detail-oriented Medical Collections Representative to manage a ...

Location

United States , McKinney

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2+ years of experience in medical collections, healthcare accounts receivable, or denial management
Strong knowledge of insurance claim follow-up, EOBs, remittances, appeals, and payer denial processes
Experience working with Medicare, Medicaid, and commercial insurance carriers
Familiarity with medical billing, CPT, ICD-10, and HCPCS codes preferred
Ability to handle a high-volume workload in a fast-paced revenue cycle environment
Strong communication, problem-solving, and negotiation skills
Proficiency with EMR/EHR systems, billing platforms, and payer portals
High attention to detail and strong organizational skills

Job Responsibility

Review, analyze, and work a high volume of denied medical claims from commercial, government, and managed care payers
Contact insurance companies by phone, portal, or written correspondence to resolve claim denials, underpayments, and payment delays
Investigate denial reasons and determine appropriate corrective action, including rebilling, resubmission, and appeal preparation
Prepare and submit timely, accurate appeals with all required supporting documentation
Verify claim status, eligibility, authorization, coding, and billing accuracy to identify root causes of denials
Work closely with billing, coding, payment posting, and revenue cycle teams to resolve account issues and prevent future denials
Document all account activity, follow-up efforts, and resolution details in the billing system
Maintain productivity and quality standards while managing aging accounts receivable and prioritizing high-dollar or timely filing accounts
Identify denial trends and escalate recurring payer issues to leadership as needed
Ensure compliance with HIPAA, payer regulations, and internal policies when handling patient and claim information

What we offer

medical insurance
vision insurance
dental insurance
life and disability insurance
401(k) plan

Fulltime

New

Consumer Collections Representative – Loss Mitigation

Robert Half is hiring a Consumer Collections Representative – Loss Mitigation fo...

Location

United States , Tempe

Salary:

22.00 USD / Hour

Robert Half

Expiration Date

Until further notice

Requirements

Prior customer service experience in a call center setting required
Strong communication and problem-solving skills
Collections experience is a plus, but not required
Comfortable working fully on-site Monday–Friday
Availability to work one mandatory Saturday per month
Interest in learning the mortgage industry and growing within a structured environment

Job Responsibility

Handle high-volume outbound and inbound calls related to delinquent mortgage accounts and payment collection
Communicate professionally and empathetically with customers regarding past-due mortgage payments
Gather, review, and enter relevant financial information accurately into internal systems
Explain potential repayment or financial solution options based on customer circumstances
Document all customer interactions thoroughly and accurately
Follow compliance, quality, and customer care standards
Participate in ongoing training, coaching, and performance development

What we offer

Paid training
Full-time, stable schedule
Opportunity to grow within mortgage and financial services
Supportive team environment with coaching and development
Excellent benefits upon permanent hire
Strong entry point into a growing industry
Medical, vision, dental, and life and disability insurance (for contract/temporary professionals)
401(k) plan (for contract/temporary professionals)

Fulltime

Customer Service Representative - Collections

The Collector contributes to the Bank’s ongoing goal of maintaining low delinque...

Location

United States , Kansas City

Salary:

18.00 - 20.50 USD / Hour

Commerce Bank

Expiration Date

Until further notice

Requirements

General understanding of collection management software, such as TSYS, SHAW, DM9, etc.
Familiarity with inbound/outbound/blended dialing environment
Excellent customer service skills
Ability to maintain a high degree of confidentiality
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Basic level proficiency with Microsoft Word, Excel and Outlook
High School Diploma or equivalent combination of education and experience
1+ year customer service experience required

Job Responsibility

Collect on low-risk accounts to minimize the Bank’s 30+ delinquency rate
Assist the consumer in a professional and empathetic manner to interpret their financial situation, reason for delinquency, and provide guidance to limit loss to the bank
Negotiate repayment options by asking questions and offering applicable solutions
Handle incoming and outgoing calls to customers with current and past due accounts, and leave messages as necessary
Provide proper documentation and account maintenance while maintaining an acceptable level of quality assurance and productivity
Perform other duties as assigned

What we offer

Employer sponsored health, dental, and vision insurance
401(k)
Life insurance
Paid vacation
Paid personal time
Career development
Education assistance
Voluntary supplemental benefits

Fulltime

Consumer Collections Representative – Loss Mitigation

Robert Half is hiring a Consumer Collections Representative – Loss Mitigation fo...

Location

United States , Tempe

Salary:

22.00 USD / Hour

Robert Half

Expiration Date

Until further notice

Requirements

Prior customer service experience in a call center setting required
Strong communication and problem-solving skills
Comfortable working fully on-site Monday–Friday
Availability to work one mandatory Saturday per month
Interest in learning the mortgage industry and growing within a structured environment

Job Responsibility

Handle high-volume outbound and inbound calls related to delinquent mortgage accounts and payment collection
Communicate professionally and empathetically with customers regarding past-due mortgage payments
Gather, review, and enter relevant financial information accurately into internal systems
Explain potential repayment or financial solution options based on customer circumstances
Document all customer interactions thoroughly and accurately
Follow compliance, quality, and customer care standards
Participate in ongoing training, coaching, and performance development

What we offer

Paid training
Full-time, stable schedule
Opportunity to grow within mortgage and financial services
Supportive team environment with coaching and development
Excellent benefits upon permanent hire
Strong entry point into a growing industry

Fulltime

Consumer Collections Representative – Loss Mitigation

Robert Half is hiring a Consumer Collections Representative – Loss Mitigation fo...

Location

United States , Tempe

Salary:

22.00 USD / Hour

Robert Half

Expiration Date

Until further notice

Requirements

Prior customer service experience in a call center setting required
Strong communication and problem-solving skills
Collections experience is a plus, but not required
Comfortable working fully on-site Monday–Friday
Availability to work one mandatory Saturday per month
Interest in learning the mortgage industry and growing within a structured environment

Job Responsibility

Handle high-volume outbound and inbound calls related to delinquent mortgage accounts and payment collection
Communicate professionally and empathetically with customers regarding past-due mortgage payments
Gather, review, and enter relevant financial information accurately into internal systems
Explain potential repayment or financial solution options based on customer circumstances
Document all customer interactions thoroughly and accurately
Follow compliance, quality, and customer care standards
Participate in ongoing training, coaching, and performance development

What we offer

Paid training
Full-time stable schedule
Opportunity to grow within mortgage and financial services
Supportive team environment with coaching and development
Excellent benefits upon permanent hire
Strong entry point into a growing industry
Medical
Vision
Dental
Life and disability insurance

Fulltime

Collections Representative I

Location

United States , Janesville

Salary:

20.30 USD / Hour

W. W. Grainger

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
1+ year of experience solving customer issues in a customer service environment or inbound call center experience
Computer proficiency in programs such as MS Outlook, MS Word and MS Teams, and MS Excel (can maintain spreadsheets)
Phone customer service skills and a solid command of English grammar for verbal and written interactions
The ability to work in Janesville, WI location for training and position requirements.

Job Responsibility

Answer inbound phone inquiries and quickly respond to customer requests for documentation
Demonstrate problem solving and curiosity dealing with our customers and your colleagues
Use professional collection skills and techniques to identify customer reasons for delinquent account status including outbound calling
Work with multiple departments such as Credit, Sales and Branch partners to resolve collections issues that may require special attention and resolve payment barriers
Maintain accurate and detailed customer contact notes following established standard repeatable processes
Work with customers and accounts receivable specialists to resolve situations which cause un-reconciled checks
Partner with Sales personnel on payment barrier removal
Provide Credit Managers with customer information to help evaluate customer payment terms.

What we offer

Medical, dental, vision, and life insurance coverage starts on day one of employment
Access to up to 50% of your paycheck based on hours worked before payday
18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year
6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required
Employee discounts, parental leave, and other benefits
Safety shoes provided (where applicable).

Fulltime

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Collections Representative

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