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Collections Representative

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Robert Half

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Location:
United States , Fairfax

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Category:
Call Center

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

We are seeking a detail-oriented Collections Representative to manage outstanding accounts and support timely payment collection efforts. This role involves contacting customers regarding past-due balances, resolving billing issues, maintaining accurate records, and helping reduce delinquent accounts while preserving strong client relationship. This position is onsite Monday to Friday.

Job Responsibility:

  • Handle a large volume of incoming calls and assist customers with clarity and efficiency
  • Respond to customer inquiries by phone and email, providing timely updates and accurate information
  • Enter and update customer or account information with a high level of accuracy in internal systems
  • Support payment posting activities and help ensure transactions are recorded correctly
  • Complete administrative support work such as scanning documents, preparing mail, and organizing records
  • Place outbound calls when needed to follow up on account matters or clarify customer information
  • Assist different departments with routine support tasks to help maintain smooth daily operations

Requirements:

  • 1+ years of collections, accounts receivable, or customer service experience
  • Strong communication skills and a dependable, team-oriented work style
  • Strong data entry skills with the ability to maintain speed and accuracy
  • Ability to manage difficult conversations professionally
  • Attention to detail and strong organizational skills
  • Proficiency with Microsoft Office and accounting/ERP systems
What we offer:
  • Medical, vision, dental, and life and disability insurance
  • Company 401(k) plan

Additional Information:

Job Posted:
May 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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