Collections Representative I Job at W. W. Grainger (Janesville)

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Patient Experience Representative I- Ophthalmology

At Boston Children’s Hospital, the quality of our care – and our inclusive hospi...

Location

United States , Boston

Salary:

19.06 - 27.64 USD / Hour

Boston Children's Hospital

Expiration Date

Until further notice

Requirements

A high school level of education
bachelor's degree preferred
Prior customer service or administrative experience preferred
The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
The ability to work with diverse internal and external constituencies

Job Responsibility

Demonstrates positive and effective customer service that supports departmental and hospital operations
Interacts and provides positive and effective customer service to patients and families
Responds to routine inquiries about hospital protocol, policies, and procedures
Involves supervisor to assist with resolution of complex issues
Greets, screens, and directs patients, families, and visitors
Registers new patients
With guidance, collaborates and communicates with referring providers and practices to facilitate management of complex patient issues
Will be required to rotate in departments with call centers
Monitors clinic activity to ensure the best possible patient experience
Prepares routine forms required for appointment and daily operations

What we offer

Flexible schedules
affordable health, vision and dental insurance
child care and student loan subsidies
generous levels of time off
403(b) Retirement Savings plan
Pension
Tuition and certain License and Certification Reimbursement
cell phone plan discounts
discounted rates on T-passes
$2,000 sign on bonus

Fulltime

Patient Experience Representative I

This position has potential for hybrid based on department need. Office location...

Location

United States , Needham

Salary:

19.06 - 27.64 USD / Hour

Boston Children's Hospital

Expiration Date

Until further notice

Requirements

High School Diploma/GED
Basic customer service and computer skills

Job Responsibility

Provides positive and effective customer service to patients, families, and visitors
Greets, screens, directs, and registers patients
Enrolls patients and caregivers in the patient portal
Collaborates with referring providers and practices to manage complex patient issues
May rotate in call centers
Schedules patient encounters and procedures under supervision
Monitors daily schedules and coordinates flow to optimize patient experience
Prepares for and attends shift handoffs and team huddles
Collects patient vitals (e.g., height, weight, temperature) and completes questionnaires in EMR as needed
Prepares examination rooms, assists patients, and ensures routine forms are ready for appointments

What we offer

Sign-on Bonus of $2,000 for full time positions
flexible schedules
affordable health, vision and dental insurance
child care and student loan subsidies
generous levels of time off
403(b) Retirement Savings plan
Pension
Tuition and certain License and Certification Reimbursement
cell phone plan discounts
discounted rates on T-passes

Fulltime

Recovery Representative I (Tier II)

We are looking for a Recovery Representative I (Tier II) to join a customer serv...

Location

United States , Rochester

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma required
bachelor's degree preferred
Prior collections experience is required
Background in customer service, finance, accounting, payroll, or a related business function
Experience working in a call center or other high-volume phone-based environment
Proficiency with Microsoft Word, Excel, and Access
Ability to research account issues, manage objections professionally, and work toward successful recovery outcomes
Strong attention to detail with the ability to maintain accuracy under tight deadlines
Capacity to work in a fast-paced setting while following compliance standards and regulatory guidelines

Job Responsibility

Review and resolve returned banking transactions promptly and accurately to support recovery efforts and minimize outstanding losses
Respond to questions from clients, branches, and internal teams with attentive service while balancing customer needs with company risk controls
Investigate payment, payroll, and service issues by analyzing account details, identifying root causes, and determining appropriate next steps
Guide customers and internal partners through the resolution process, including alternative service options when standard methods are not available
Monitor daily payment and payroll-related reports to ensure updates are completed on time and to help prevent penalties or service disruptions
Assess account standing and service eligibility to determine approved solutions and reduce operational and financial risk
Maintain expected call volume and documentation standards while following departmental procedures and compliance requirements
Build working knowledge of payroll, tax, benefits, garnishments, retirement, debit card, and related service offerings to support sound decision-making
Participate in ongoing coaching and training to strengthen product knowledge, collection techniques, and regulatory adherence

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training
Access to top jobs and competitive compensation

Patient Financial Services Representative I

The Patient Financial Services Representative (PFSR) serves as the first point o...

Location

United States , Aventura

Salary:

Not provided

Memorial Healthcare System

Expiration Date

Until further notice

Requirements

High School Diploma or Equivalent (Required)
No experience required
One (1) year of related hospital, medical office, or customer service experience preferred

Job Responsibility

Explains polices including all regulatory and financial consent forms
secures all required signatures
May perform patient discharge functions including review of after visit summary, future appointment scheduling, and referrals
Interviews patients and guarantors to obtain all necessary information
May confirm physician and prescription orders ensuring accuracy
May schedule walk-in appointments
Collects patient out-of-pocket responsibility per collection guidelines
Provides patient estimates as requested
Prepares and balances a daily deposit
Provides exceptional customer service

Fulltime

Customer Service Representative - Collections

The Collector contributes to the Bank’s ongoing goal of maintaining low delinque...

Location

United States , Kansas City

Salary:

18.00 - 20.50 USD / Hour

Commerce Bank

Expiration Date

Until further notice

Requirements

General understanding of collection management software, such as TSYS, SHAW, DM9, etc.
Familiarity with inbound/outbound/blended dialing environment
Excellent customer service skills
Ability to maintain a high degree of confidentiality
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Basic level proficiency with Microsoft Word, Excel and Outlook
High School Diploma or equivalent combination of education and experience
1+ year customer service experience required

Job Responsibility

Collect on low-risk accounts to minimize the Bank’s 30+ delinquency rate
Assist the consumer in a professional and empathetic manner to interpret their financial situation, reason for delinquency, and provide guidance to limit loss to the bank
Negotiate repayment options by asking questions and offering applicable solutions
Handle incoming and outgoing calls to customers with current and past due accounts, and leave messages as necessary
Provide proper documentation and account maintenance while maintaining an acceptable level of quality assurance and productivity
Perform other duties as assigned

What we offer

Employer sponsored health, dental, and vision insurance
401(k)
Life insurance
Paid vacation
Paid personal time
Career development
Education assistance
Voluntary supplemental benefits

Fulltime

Consumer Collections Representative – Loss Mitigation

Robert Half is hiring a Consumer Collections Representative – Loss Mitigation fo...

Location

United States , Tempe

Salary:

22.00 USD / Hour

Robert Half

Expiration Date

Until further notice

Requirements

Prior customer service experience in a call center setting required
Strong communication and problem-solving skills
Comfortable working fully on-site Monday–Friday
Availability to work one mandatory Saturday per month
Interest in learning the mortgage industry and growing within a structured environment

Job Responsibility

Handle high-volume outbound and inbound calls related to delinquent mortgage accounts and payment collection
Communicate professionally and empathetically with customers regarding past-due mortgage payments
Gather, review, and enter relevant financial information accurately into internal systems
Explain potential repayment or financial solution options based on customer circumstances
Document all customer interactions thoroughly and accurately
Follow compliance, quality, and customer care standards
Participate in ongoing training, coaching, and performance development

What we offer

Paid training
Full-time, stable schedule
Opportunity to grow within mortgage and financial services
Supportive team environment with coaching and development
Excellent benefits upon permanent hire
Strong entry point into a growing industry

Fulltime

PFS Representative I

Performs self-pay collections or third-party billing/collections which includes ...

Location

United States , Tucson

Salary:

Not provided

Tucson Medical Center

Expiration Date

Until further notice

Requirements

High School diploma or General Education Degree (GED) required
One (1) year of related experience such as medical billing or third-party collection, or customer service in a hospital, payer, or physician setting
Technical experience in CMS/Medicaid regulations and/or commercial payer billing requirements
Minimum one (1) years’ experience in a windows environment, including Excel

Job Responsibility

Performs self-pay collections or third-party billing/collections which includes a complex review of billing and collection activities
Resolves problems and demonstrates complete understanding of payer and/or patient requirements to ensure timely and accurate payment
Makes independent decisions based on the needs of the patients and/or payer situations
Assists management in maintaining or reducing account receivable (AR) days to meet industry standards and improve organizational cash flows
Ensures UB04 and HCFA 1500 claims and/or self-pay patient accounts are billed in a timely, complete, and accurate manner in accordance with appropriate guidelines
Provides information regarding patient accounts in response to inquiries, safeguarding confidential information in verbal replies and correspondence
Demonstrates understanding of the entire revenue cycle
Provides routine daily internal and external interface with unit/department management and staff, other service areas, information systems, physicians, physicians’ office staff, patients, software/hardware vendors, and third-party payers in order to resolve patient concerns, disputes, and billing audits in order to receive payment
Assists with problem solving, inquiries, and customer interaction to ensure positive results
Researches and analyzes any correspondence received related to assigned accounts

Fulltime