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Collections Representative I

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W. W. Grainger

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Location:
United States , Janesville

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

20.30 USD / Hour
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Job Responsibility:

  • Answer inbound phone inquiries and quickly respond to customer requests for documentation
  • Demonstrate problem solving and curiosity dealing with our customers and your colleagues
  • Use professional collection skills and techniques to identify customer reasons for delinquent account status including outbound calling
  • Work with multiple departments such as Credit, Sales and Branch partners to resolve collections issues that may require special attention and resolve payment barriers
  • Maintain accurate and detailed customer contact notes following established standard repeatable processes
  • Work with customers and accounts receivable specialists to resolve situations which cause un-reconciled checks
  • Partner with Sales personnel on payment barrier removal
  • Provide Credit Managers with customer information to help evaluate customer payment terms.

Requirements:

  • High school diploma or equivalent
  • 1+ year of experience solving customer issues in a customer service environment or inbound call center experience
  • Computer proficiency in programs such as MS Outlook, MS Word and MS Teams, and MS Excel (can maintain spreadsheets)
  • Phone customer service skills and a solid command of English grammar for verbal and written interactions
  • The ability to work in Janesville, WI location for training and position requirements.
What we offer:
  • Medical, dental, vision, and life insurance coverage starts on day one of employment
  • Access to up to 50% of your paycheck based on hours worked before payday
  • 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year
  • 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required
  • Employee discounts, parental leave, and other benefits
  • Safety shoes provided (where applicable).

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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