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Beacon Hill Logo Beacon Hill · Banking

Collections & Recovery Specialist (Post Charge-Off)

United States, Haslet 18.00 - 20.00 USD / Hour · Job Posted May 31, 2026
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Job Description

Our client, a leader in automotive financial services, is seeking a detail-oriented Collections & Recovery Specialist to support post charge-off account resolution efforts. This role focuses on coordinating recovery activity, working with third-party vendors, and engaging customers to maximize recovery outcomes while mitigating loss.

Job Responsibility

  • Assign charged-off accounts to external recovery, repossession, and skip tracing partners based on established performance criteria
  • Manage ongoing follow-ups with vendors to track account activity and ensure performance expectations are met
  • Handle inbound and outbound calls with customers to discuss repayment options, settlements, and voluntary surrender of collateral
  • Maintain accurate account updates and documentation within internal systems
  • Respond to inquiries from internal teams, external vendors, and customers via phone and email
  • Support legal recovery processes, including coordination with agencies and attorneys on escalated accounts
  • Review disputed accounts, conduct research, and escalate complex cases as needed
  • Assist with redemption and reinstatement processing by verifying funds and initiating appropriate workflows
  • Partner with internal teams on fraud-related matters and accounts requiring additional investigation

Requirements

  • High School Diploma or GED required
  • Bachelor’s degree preferred
  • Experience in collections, recovery, finance, or a related field strongly preferred
  • Strong communication skills with the ability to navigate sensitive financial conversations
  • Ability to manage multiple accounts and prioritize workload effectively
  • Proficiency in Microsoft Office and case management systems
  • Detail-oriented with strong problem-solving and analytical skills

Nice to have

  • Background in automotive finance, lending, or collections environments
  • Experience working with third-party vendors or agencies
  • Comfortable handling high-volume phone and email communication
  • Ability to work both independently and collaboratively in a fast-paced environment
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