Collections Quality Manager Job at Citi (Singapore)

Group Manager Quality Engineering

We are launching people to the Moon and Mars. If you want to be part of this ama...

Location

United States , Kennedy Space Center

Salary:

Not provided

Amentum

Expiration Date

Until further notice

Requirements

Bachelors degree in related management area and seven (7) years of experience and three (3) years managing people
Must have a valid US Driver's License
Excellent communication, presentation, and customer interface skills required
Ability to manage and prioritize multiple projects
Computer experience with Microsoft Office products, Internet browsers, and Outlook
Excellent Excel skills to manipulate and analyze data to generate reports in a variety of formats
Must have the ability to obtain and maintain a security clearance, if necessary

Job Responsibility

Assisting in the development and implementation of goals, policies, priorities, and procedures
Ensuring adherence to master plans and schedules
Develops solutions to program problems and directs work of Quality Engineering team assigned to multiple programs
Ensuring projects are completed on time and within budget
Acts as advisor to program team regarding projects, tasks, and operations
Managing resources effectively within budgetary and time constraints
Contributes to the overall success of the company by developing and leading a motivated and productive staff
Establish/assess quality performance criteria in the execution of Program requirements
Develop/establish/maintain processes and metrics that support contract and AS9100 requirements
Contribute technically to Design/Project Reviews, V&V assessments, and Technical Boards

What we offer

Child Development Center
Discounted tickets to local attractions and theme parks
Credit Union
Fitness Center
Barbershop
NASA Exchanges
Flexible Schedule
Telework
Health, dental, and vision insurance
Paid time off and holidays

Fulltime

Service Quality Manager

Reporting to the Hotel Manager, the Service Quality Manager ensures the consiste...

Location

Australia , Sydney

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

2+ years' experience in an Assistant Manager capacity within an operational department, preferably within a luxury brand
A strong grasp of operational standards and the ability to understand service quality management practices, data analysis and key metrics
A style that is authentic, engaging and strategic, based on identified business priorities
Impeccable communication, collaboration and influencing skills when partnering with stakeholders to improve service quality
The ability to organise, prioritise and be strategic in actions taken to make the biggest impact
Effective presentation skills, detail orientation and competent in articulating, coaching and training other

Job Responsibility

Take responsibility for all aspects of service quality management in the hotel
Ensure flawless delivery of standards in our food & beverage outlets, banquet rooms, guest suites, cabana and pool area and all supporting areas of the hotel
Identify areas of improvement through data collection, audits, and on the floor presence
Deliver service improvement programs and initiatives to best achieve long-term business success and support the hotel's strategic direction
Partner with stakeholders to ensure employees have the training and tools to deliver service and cultural standards and achieve desired results
Plan, coordinate, and execute related projects assigned by the Hotel Manager and or Learning & Development Manager
Ensure consistency of the service experience for our guests in delivering brand standards

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

Collections Manager

A busy company in the West Caldwell area is seeking a Collections Manager to joi...

Location

United States , Caldwell

Salary:

100000.00 - 140000.00 USD / Year

Robert Half

Expiration Date

Until further notice

Requirements

At least 5 years of relevant experience, including 2 or more years managing a collections team of 10+ employees
Background in commercial credit and collections, ideally within a commercial financing or high-volume recovery environment
Working knowledge of legal recovery practices, including pre-judgment and post-judgment collection procedures, preferred
Strong leadership, coaching, and team management capabilities with a focus on accountability and results
Excellent written and verbal communication skills, with the ability to handle sensitive matters professionally
Advanced computer skills, including Microsoft Office applications, Excel, and collections or financial management systems
Ability to evaluate large sets of financial and operational data and translate findings into actionable insights
Proven ability to multitask and stay organized in a fast-paced environment while maintaining accuracy and professionalism

Job Responsibility

Lead, develop, and support a commercial collections team of more than 10 representatives, setting clear expectations and promoting consistent performance
Deliver regular coaching, training, and performance feedback to improve agent effectiveness, recovery rates, and service quality
Direct day-to-day collections activity, monitor recovery progress, and track operational metrics tied to departmental goals
Address complex or escalated account issues with professionalism, sound judgment, and timely resolution
Produce and interpret performance reports, collection trends, and recovery results to inform management decisions
Prepare cash forecast reporting by evaluating payment patterns, delinquency status, and outstanding receivables
Ensure collection practices align with applicable legal requirements for both pre-judgment and post-judgment accounts
Partner with legal stakeholders on litigation-related recoveries, including judgments, garnishments, enforcement actions, and other legal remedies
Review team calls and interactions to identify coaching opportunities and strengthen negotiation techniques
Recommend and implement process improvements that increase efficiency, enhance recovery strategies, and support overall department performance

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan

Fulltime

Collections Manager

A busy company in the West Caldwell area is seeking a Collections Manager to joi...

Location

United States , Caldwell

Salary:

100000.00 - 140000.00 USD / Year

Robert Half

Expiration Date

Until further notice

Requirements

At least 5 years of relevant experience, including 2 or more years managing a collections team of 10+ employees
Background in commercial credit and collections, ideally within a commercial financing or high-volume recovery environment
Working knowledge of legal recovery practices, including pre-judgment and post-judgment collection procedures, preferred
Strong leadership, coaching, and team management capabilities with a focus on accountability and results
Excellent written and verbal communication skills, with the ability to handle sensitive matters professionally
Advanced computer skills, including Microsoft Office applications, Excel, and collections or financial management systems
Ability to evaluate large sets of financial and operational data and translate findings into actionable insights
Proven ability to multitask and stay organized in a fast-paced environment while maintaining accuracy and professionalism

Job Responsibility

Lead, develop, and support a commercial collections team of more than 10 representatives, setting clear expectations and promoting consistent performance
Deliver regular coaching, training, and performance feedback to improve agent effectiveness, recovery rates, and service quality
Direct day-to-day collections activity, monitor recovery progress, and track operational metrics tied to departmental goals
Address complex or escalated account issues with professionalism, sound judgment, and timely resolution
Produce and interpret performance reports, collection trends, and recovery results to inform management decisions
Prepare cash forecast reporting by evaluating payment patterns, delinquency status, and outstanding receivables
Ensure collection practices align with applicable legal requirements for both pre-judgment and post-judgment accounts
Partner with legal stakeholders on litigation-related recoveries, including judgments, garnishments, enforcement actions, and other legal remedies
Review team calls and interactions to identify coaching opportunities and strengthen negotiation techniques
Recommend and implement process improvements that increase efficiency, enhance recovery strategies, and support overall department performance

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Collections Manager

We are seeking an experienced and strategic Collections Manager to lead global c...

Location

India , Hyderabad

Salary:

Not provided

Alter Domus

Expiration Date

Until further notice

Requirements

Bachelor's degree in Finance, Accounting, or related field
10-14 years O2C/AR Collections, with at least 3-5 years in supervisory/management roles (managing teams of 10-15+ FTE)
Deep knowledge of O2C/Account Receivable processes, dispute management, payment terms negotiation, credit management, and cash application
Strong stakeholder management and client relationship skills
Experience managing collections operations in multi-currency, multi-jurisdictional environment (APAC, EMEA, North America) preferred
SAP S/4HANA Collections Management experience strongly preferred
Proven track record of operational performance management
Demonstrated ability to handle escalations and navigate complex organizational dynamics while preserving client relationships
Financial services or professional services industry experience strongly preferred
Excellent analytical skills with ability to track daily cash collections and provide bi-weekly business unit reporting

Job Responsibility

Drive end-to-end collections performance across APAC, EMEA & North America, achieving monthly cash collection targets, reducing 60+ AR aging, and optimizing DSO
Lead, develop, and coach Collections Officers and Senior Officers
Monitor daily cash realization and deliver bi-weekly performance insights to Business Units
Consolidate weekly cash forecast inputs from team to support Treasury planning
Conduct weekly team huddles and monthly performance reviews
Serve as primary operational partner and single point of accountability for collection strategy
Collaborate with Finance Leadership to define monthly targets
Establish weekly operational cadence with Operations teams
Partner with Operations teams to enable client engagement
Mobilize cross-functional support to resolve complex collection barriers

What we offer

Support for professional accreditations such as ACCA and study leave
Flexible arrangements, generous holidays, plus an additional day off for your birthday
Continuous mentoring along your career progression
Active sports, events and social committees across our offices
24/7 support available from our Employee Assistance Program
The opportunity to invest in our growth and success through our Employee Share Plan

Fulltime

Quality Manager

The position is responsible for implementing quality assurance processes that me...

Location

India , Goa

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major 3 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major
1 year experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

Job Responsibility

Coaches managers on adopting the Total Quality Management leadership style
Conducts monthly audit to ensure compliance with company and brand standards
Makes and executes the necessary decisions to keep property moving forward toward achievement of goals
Directs property quality efforts to address critical customer requirements
Assists with regional and/or company-wide implementation of company best practices
Facilitates process improvement teams, assuring use of the systematic processes, and improvement is achievable and measurable
Ensures that management practices at all levels are aligned with quality tools by providing training in quality sciences
Uses data collection methods to compile, display, track, and analyze defect trends
Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer
Analyzes issues and identifies trends

Fulltime

Technical and Quality Manager (Polymers)

At AO Recycling, we are committed to extracting as much value as possible from t...

Location

United Kingdom , Telford

Salary:

50000.00 - 55000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Minimum 3 years' experience in a senior quality or technical role, with people management responsibilities. Plastics experience preferred.
Laboratory experience (working and managing).
Deep technical understanding of polymer science, moulding and product development desirable.
Knowledge and experience of ISO and relevant regulatory standards desirable.
Degree in Polymer Sciences or a related technical field.
Experience in using SPC and Lean Six Sigma required.
Flexible and responsive approach with pragmatic and logical thinking required for the role.
Be able to prioritise what is critical and manage daily tasks, whilst solving complex problems and delivering R&D.

Job Responsibility

Take ownership for projects to create new and improved products, working with customers and other stakeholders to deliver within specifications (colour, mechanical properties, external standards such as food grade/toy grade/EL standards).
Lead root cause analysis, quickly determining non-conformance, managing customer complaints and implementing corrective and preventative actions, whilst understanding the commercial and operational implications.
Monitor and report failure analysis trends, erosion of quality or product performance and liaise with relevant teams to determine corrective actions.
Leading process improvements utilising Statistical Process Control and Lean techniques to improve production efficiency, reduce output inconsistencies and waste/reprocessing.
First line manager for a team of 3 laboratory technicians running a fully equipped operational laboratory testing 24 hours a day, 5 days per week.
Ensuring all products meet technical specifications driven by internal targets or customer specifications, including mechanical properties and colour.
Training and developing your teams, upskilling where required, ensuring all holidays and absences are managed to ensure your department always delivers against KPI'S and fostering a sense of collective responsibility.
Providing technical and laboratory support for the wider AO Recycling business, including testing other (non-plastic) outputs using key laboratory equipment to ensure regulatory compliance and accurate classification.
Develop and maintain written/technical instructions and procedures, ensuring consistent departmental outputs, with these meeting business and external audit requirements.
Attending daily operational review meetings, providing updates on quality performance, live defects, and ongoing improvement work.

What we offer

25 days holiday
Pension: Contribute 5% of your annual salary and we'll do the same
Be a VIP at the AO Arena: opportunities to win free tickets and pre-sale access
Health & wellbeing: discounted gym membership, and Help @ Hand scheme with access to virtual GP's, Mental Health support and much more
Discounts: exclusive discounts across our product range
Family leave: Enhanced Maternity, Paternity and Adoption leave
2 fully paid days a year to donate your time to any charity of your choice
Free Food Thursday - Last Thursday of every month, lunch is on us

Fulltime

Technical and Quality Manager (Polymers)

At AO Recycling, we are committed to extracting as much value as possible from t...

Location

United Kingdom , Telford

Salary:

50000.00 - 55000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Minimum 3 years’ experience in a senior quality or technical role, with people management responsibilities. Plastics experience preferred.
Laboratory experience (working and managing).
Deep technical understanding of polymer science, moulding and product development desirable.
Knowledge and experience of ISO and relevant regulatory standards desirable.
Degree in Polymer Sciences or a related technical field.
Experience in using SPC and Lean Six Sigma required.
Flexible and responsive approach with pragmatic and logical thinking required for the role.
Be able to prioritise what is critical and manage daily tasks, whilst solving complex problems and delivering R&D.

Job Responsibility

Take ownership for projects to create new and improved products, working with customers and other stakeholders to deliver within specifications (colour, mechanical properties, external standards such as food grade/toy grade/EL standards).
Lead root cause analysis, quickly determining non-conformance, managing customer complaints and implementing corrective and preventative actions, whilst understanding the commercial and operational implications.
Monitor and report failure analysis trends, erosion of quality or product performance and liaise with relevant teams to determine corrective actions.
Leading process improvements utilising Statistical Process Control and Lean techniques to improve production efficiency, reduce output inconsistencies and waste/reprocessing.
First line manager for a team of 3 laboratory technicians running a fully equipped operational laboratory testing 24 hours a day, 5 days per week.
Ensuring all products meet technical specifications driven by internal targets or customer specifications, including mechanical properties and colour.
Training and developing your teams, upskilling where required, ensuring all holidays and absences are managed to ensure your department always delivers against KPI’S and fostering a sense of collective responsibility.
Providing technical and laboratory support for the wider AO Recycling business, including testing other (non-plastic) outputs using key laboratory equipment to ensure regulatory compliance and accurate classification.
Develop and maintain written/technical instructions and procedures, ensuring consistent departmental outputs, with these meeting business and external audit requirements.
Attending daily operational review meetings, providing updates on quality performance, live defects, and ongoing improvement work.

What we offer

Holidays
25 days holiday
Pension
Contribute 5% of your annual salary and we'll do the same, giving you a little extra support for the future.
Be a VIP at the AO Arena
we have loads of opportunities to win free tickets and pre-sale access!
Health & wellbeing
discounted gym membership, and our Help @ Hand scheme giving you access to virtual GP’s, Mental Health support and much more.
Discounts
exclusive discounts across our product range.

Fulltime

Select Country

Collections Quality Manager

Job Description

Job Responsibility

Requirements

Looking for more opportunities?