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Collections Professionals

https://www.baxter.com/ Logo

Baxter

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Location:
Costa Rica , Heredia

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Category:

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Contract Type:
Employment contract

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Salary:

Not provided

Job Description:

The Collections Professionals position at Baxter involves handling and reducing aging portfolios, resolving and collecting past-due invoices, and improving financial health. Candidates will communicate with customers, handle disputes, manage reports, and support efficiency improvements while working within a multinational team.

Job Responsibility:

  • Handle the Dispute (GetPaid) email box, forwarding emails to the proper individual/team, enter notes with sufficient information for the owner
  • Contact customers on delinquent accounts for resolution and payment, recording all activities in GetPaid notes
  • Communicate account delinquency information to Sales personnel as per standard collections and partner concern processes
  • Resolve unidentified payments and A/R-related disputes within prescribed time frames
  • Review credit limit and risk issues with the Credit Supervisor, making recommendations regarding limits, terms, and risk categories
  • Maintain daily Pending Order and On-Hold reports
  • Issue requests for refunds of cash on account or credit memos as needed
  • Review Dispute documentation and assign to the appropriate internal owner
  • Contact customers regarding unidentified Disputes, resolve the reasons, secure additional documentation, and assign them to the accurate owners
  • Engage with internal departments to research and support payment issues
  • Identify repetitive issues and communicate them for root cause analysis and resolution
  • Supply to improving execution and operational efficiency through training and support and participate in the performance review process and achieve past-due percentage and DSO-related goals
  • Highlight problematic accounts to the collections' supervisor with detailed explanations and request assistance

Requirements:

  • Bachelor’s degree in a related field or equivalent work experience
  • A minimum of 2 years of successful experience in commercial collections
  • English level B2+
  • Microsoft Office suite proficiency
  • Experience in optimizing execution within the Collections process
  • Experience in JDE and GetPaid is desirable

Nice to have:

Experience in JDE and GetPaid

What we offer:
  • Support for Parents
  • Continuing Education/Professional Development
  • Employee Health & Well-Being Benefits
  • Paid Time Off
  • 2 Days a Year to Volunteer

Additional Information:

Job Posted:
March 21, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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