Collections Practice Manager

• Supervise the collections team to ensure timely handling of delinquent assessments and adherence to a 3-5 business day timeline
• Provide property managers and associations with detailed updates on pending accounts and collections status
• Prepare daily reports to monitor account statuses, assign tasks based on team strengths, and review completed work for accuracy
• Deliver collection status reports to board members and property managers upon request
• Attend association board meetings and trade shows as needed to discuss collection processes and represent the organization
• Conduct title searches and review findings to support collection activities
• Manage billing operations and coordinate between the accounting and collections departments
• Oversee small claims litigation cases and ensure proper handling of legal procedures
• Support the department by filling vacancies and stepping in where needed to maintain workflow
• Evaluate current procedures and implement new strategies to improve department efficiency

• At least seven years of collections experience with attention to detail, including managerial responsibilities, ideally within a law firm or services environment focused on detail-oriented tasks
• Bachelor’s degree or equivalent experience demonstrating attention to detail
• Strong knowledge of industry procedures, with prior experience in real estate, title companies, condominium associations, or property management
• Excellent written and verbal communication skills, with the ability to convey information accurately while maintaining confidentiality
• Advanced mathematical skills for invoicing, payment application, and account reconciliations
• Experience handling small claims litigation and familiarity with local, state, and federal e-filing processes
• Proficiency in Microsoft Outlook, Word, Excel, and relevant collection software such as Ready Collect or similar systems

Knowledge of Tungsten Power or comparable platforms is preferred

• BCBS health insurance
• paid leave
• LTD and STD
• dental
• vision
• 401(k)
• pre-tax commuter transit and parking
• flexible spending account