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Vodafone Logo Vodafone · Finance

Collections & Payments Strategy Manager

United Kingdom, Newbury · Job Posted May 03, 2026
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Job Description

As Collections & Payments Strategy Manager, you’ll turn strategic intent into real world impact, leading initiatives that strengthen recovery performance, reduce cost to serve and elevate customer outcomes. You’ll work across functions to drive insight, governance and operational excellence, ensuring our collections and payments strategy lands effectively and delivers measurable value.

Job Responsibility

  • Shape and deliver data driven collections and payments strategies, using predictive models and segmentation to optimise performance
  • Create customer focused engagement approaches that support timely repayment while driving fair and positive outcomes
  • Continuously assess and refine processes to boost efficiency, reduce delinquency, improve recovery rates and maintain regulatory confidence
  • Lead innovation and transformation initiatives across collections and payments, working closely with strategic partners to bring new ideas to life
  • Collaborate with IT, Data and Operations teams to enhance systems, automate journeys and strengthen our collections capability
  • Own performance insight, analysing KPIs and translating data into clear, actionable recommendations
  • Develop and evolve the collections toolkit, ensuring documentation, optimisation and best practice adoption
  • Oversee PIR reviews and business case development, ensuring strong governance and alignment across Data, Product, Compliance, Commercial and Operations

Requirements

  • Strong experience in collections or payments environments, ideally within complex or regulated settings
  • Confident analytical capability, with the ability to interpret data and work with tools such as SAS or SQL
  • A disciplined approach to documentation, reporting and governance, with a focus on accuracy and clarity
  • Solid understanding of regulatory expectations and fairness principles in customer treatment
  • Excellent communication skills, able to influence stakeholders and translate insight into compelling narratives
  • Familiarity with telecoms or other regulated industries and the challenges they present
  • Proven ability to turn data led insight into practical, executable actions that drive measurable improvement

What we offer

  • Excellent basic salary plus bonus and Vodafone benefits
  • Up to 28 days off plus bank holidays
  • Paid time for charity work
  • Discounts
  • Vouchers
  • Pension plan
  • Parental leave policies
  • Learning tools
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