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Blood Bank of Hawaii Logo Blood Bank of Hawaii · -

Collections Operations Manager

United States 65000.00 - 70000.00 USD / Year · Job Posted April 15, 2026
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Job Description

Make a Life-Saving Impact Every Day. At Blood Bank of Hawaii, what you do matters. As a Collections Operations Manager, you’ll play a critical leadership role in ensuring safe, efficient blood collection operations that directly support patients across the islands. If you’re passionate about leading teams, improving processes, and making a difference in your community this is the role for you.

Job Responsibility

  • Promote and uphold Blood Bank of Hawaii’s mission, values, and organizational goals
  • Represent leadership to ensure productivity and quality standards are consistently met
  • Identify future operational needs and implement process improvements as appropriate
  • Oversee and monitor donor blood collection services to ensure efficiency and quality
  • Ensure compliance with all Standard Operating Procedures (SOPs)
  • Collaborate with donors, businesses, and the community to maximize donations and enhance customer experience
  • Monitor and manage operational expenses
  • Support development and implementation of procedures and process improvements
  • Partner with recruitment team to achieve donor collection goals
  • Assist in setting departmental and apheresis collection goals
  • Participate in production planning and oversee product quality control
  • Hire, train, and evaluate staff
  • conduct performance reviews
  • Track and report Key Performance Indicators (KPIs) monthly
  • Ensure staff have proper training, tools, and resources
  • Manage, coach, schedule, and support Collections Supervisors and staff
  • Investigate operational issues, identify root causes, and implement corrective actions
  • Support employee development, succession planning, and ongoing training opportunities
  • Perform other duties as assigned

Requirements

  • High School Diploma or GED required
  • Bachelor’s degree in biological sciences or related field (preferred)
  • 3–5 years of supervisory experience or 1–2 years of supervisory experience with a bachelor’s degree
  • Experience in a healthcare-related field (preferred)
  • Management experience in healthcare operations (preferred)
  • Blood banking experience (preferred)
  • Strong leadership and team management abilities
  • Self-motivated, goal-oriented, and proactive
  • Excellent problem-solving and decision-making skills
  • Strong communication skills (verbal and written)
  • Ability to collaborate effectively with diverse individuals
  • High level of professionalism and customer service
  • Strong organizational and time management skills
  • Ability to follow and provide detailed instructions
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint)
  • Professional, business-like appearance
  • Reliable attendance
  • Flexible schedule to meet operational needs

What we offer

  • 100% Health, Dental, and Vision Insurance
  • Matching 401(k) Plan
  • Fully paid Training
  • Paid Time Off
  • Career Development and Training
  • Opportunities for Promotion
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