Collections Operations and Support, HSBC

Collections Operations and Support

HSBC

Location:
India, Mumbai

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The job role involves managing customer complaints for collections and credit bureau, requiring interactions with frontline teams and various stakeholders to resolve complaints within timelines. The incumbent would work in a team to manage Collection and Credit bureau related complaints within the bank's complaint management framework.

Job Responsibility:

Manage customer complaints for collections and credit bureau
Interact with frontline teams and various stakeholders
Ensure complaints are resolved within timelines
Raise customer requests on Request management system
Facilitate investigation of complaints
Maintain tracker of all complaints/requests
Coordinate with internal stakeholders/external vendors
Ensure complaints are recorded on system
Ensure reopen rate is well within control
Publish MIS and provide data to stakeholders
Ensure root cause analysis done for complaints

Requirements:

Graduate in any discipline (BSc / BCom / BA)
Experience in Managing Complaints & Collections
Strong Communication & Writing skills
Fair Knowledge of Retail Lending products

Nice to have:

Experience in Managing Complaints & Collections

Additional Information:

Job Posted:
September 20, 2025

Expiration:
October 10, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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