Collections Officer

• Manage a portfolio of customer accounts and follow up on overdue invoices to ensure timely cash collections
• Deal with customers & internal stakeholders diligently, courteously, and professionally while collecting payments
• Monitor and collect accounts receivable for assigned portfolio by contacting customers via email, both inbound and outbound
• Update collection systems with Non-Payment Reason Codes, Invoice status & relevant comments
• Initiate strategies for collection processes and procedures
• Respond to customer inquiries
• Collaborate with accounts receivables staff, internal Operations and Sales regarding collection of payments
• Provide accurate forecasting of collection promises and broken promises to the manager
• Retain customer loyalty while initiating processes for collection of payments
• Maintain and update record of customers from whom collections are made

• Strong Stakeholder management and coordination skills
• Minimum 4 years of relevant experience
• Previous experience working as a Collections Officer
• Good written and verbal communication skills
• Knowledge of accounting and accounting procedures
• Bachelor’s degree in Accounting, Business Management, or a similar field

Knowledge of S4HANA Cloud is a plus

• Support for professional accreditations such as ACCA and study leave
• Flexible arrangements, generous holidays, plus an additional day off for your birthday
• Continuous mentoring along your career progression
• Active sports, events and social committees across our offices
• 24/7 support available from our Employee Assistance Program
• The opportunity to invest in our growth and success through our Employee Share Plan