Collections Officer

• Handle inbound and outbound calls and emails to help customers with payment issues and keep things running smoothly
• Negotiate payment plans and hardship solutions that genuinely help customers get back on track
• Spot the signals and identify early warning signs of financial stress and step in with empathy and compliance
• Own your portfolio and monitor accounts, process adjustments, reconcile balances, and keep everything accurate and up to date
• Achieve performance benchmarks while delivering great customer experiences
• Show off your insights by preparing weekly and ad-hoc reports that highlight trends and opportunities
• Provide expert knowledge on all things collections
• Team up for success and work closely with senior management, sales, and vendors to accelerate resolutions
• Participate in training and coaching sessions to sharpen your skills and grow your career

• Have high integrity and strong judgement ensuring our customer’s privacy is always protected
• A quick learner who is able to develop sound knowledge of Brighte’s products, our policies and relevant legislation
• You are a skilled problem solver and have experience with dispute resolution and negotiation skills
• Ability to work in a fast paced, high pressure, and dynamic environment meeting customer needs
• You are skilled at building and maintaining strong, long-lasting customer relationships
• A forward thinker who actively seeks opportunities and proposes continuous process improvement solutions
• Able to work autonomously with strong attention to detail
• Understanding of relevant regulatory legislation under the Australian Securities and Investments Commission Act (2001) (ASIC Act), Competition and Consumer Act, The Anti-Money Laundering, and Version 1 June 2021 Counter-Terrorism Financing Act and Privacy Act
• and National Consumer Credit Protection Act
• Experience with FinPower a bonus

Experience with FinPower a bonus

• Flexible working arrangements to suit individual needs and a hybrid work model
• Free lunch on Mondays
• Weekly Thursday social event
• Opportunity to join our Employee Share Option Plans (ESOP)
• Stocked pantry with snacks
• Carefully curated collection of wines and beer on tap
• End-of-trip facilities with towel service and hair dryers
• Anniversary leave - an extra day to celebrate your work anniversary