Collections officer Job at Randstad (Marrickville)

Collections Officer

In this role, you will work directly with customers to help them manage financia...

Location

United Kingdom , Cardiff

Salary:

27000.00 - 35000.00 GBP / Year

Capital on Tap

Expiration Date

Until further notice

Requirements

At least 1 years collections experience within financial services
Strong communication skills, both verbal and written
Proven ability to manage challenging customer interactions
Experience using multiple communication platforms (email, SMS, etc.)
Ability and skills to handle difficult conversations and deliver a fair customer outcome

Job Responsibility

Engage directly with customers to negotiate repayment plans
Analyse financial situations to create tailored solutions
Ensure adherence to GDPR, FCA, and FDCPA regulations
Handle customer complaints and resolve conflicts effectively
Prioritize multiple tasks while maintaining high-quality standards
Work with internal and external teams to support customer outcomes

What we offer

Private Healthcare including dental and optician services through Vitality
Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year

Fulltime

Assistant Collections Officer

Assistant Collections Officer position in Retail Banking and Wealth Credit Contr...

Location

Hong Kong , Mongkok

Salary:

Not provided

HSBC

Expiration Date

December 31, 2025

Requirements

Completed HKCEE / HKDSE with at least five subjects at Grade E / Level 2 / 'Attained' or above including Chinese, English and Mathematics
With banking experience, preferably with exposure to debt collection operations
Strong self-motivation, with ability to work independently and under pressure
Good interpersonal, negotiation and problem solving skills
Good knowledge of application software such as MS Word, Excel and Access
Proficiency in both English and Chinese, with fluency in Putonghua an advantage
Great sense of ownership and servicing mindset to ensure efficient and effective customer service

Job Responsibility

Responsible for daily debt collection activities (including dunning calls, force liquidation of pledged collaterals, initiation and monitoring of legal action for procession of property, handling of property sale) of various secured products
Support administrative tasks such as account maintenance, account transactions, etc.
Handling procurement process to issue purchase order to vendors and checking of bill payment of collection cost
Performing UAT for system enhancement
Handling customer complaint and branch enquiries

What we offer

Dynamic working environment
Good career development opportunities
Competitive compensation packages

Fulltime

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New

Secured Debt Collection Officer

The Secured Debt Collections Officer plays a vital role in the recovery of asset...

Location

Australia , Newcastle

Salary:

Not provided

MONEYME

Expiration Date

Until further notice

Requirements

Excellent communication skills and phone manner
Ability to interact effectively with external customers, internal and external partners
Quick thinking abilities for making timely decisions during conversations
Proactive approach with high energy levels and integrity
Highly developed organizational skills and attention to detail
Strong teamwork skills, with the ability to collaborate within and across teams and functions
Ability to think creatively and problem solve when faced with new challenges
Ability to work independently & self-motivated
Strong time management skills with the ability to deliver quality work in an efficient manner
Ability to adapt to evolving priorities and deadlines and manage multiple projects at one time

Job Responsibility

Conduct research and investigations to locate assets associated with secured debts
Manage delinquent accounts by investigating them and taking appropriate action
Ensure compliance with all relevant laws and regulations
Negotiate repayment plans and set up payment arrangements with customers
Communicate effectively with external customers and internal partners
Handle courageous conversations with customers via phone, making timely and informed decisions
Demonstrate proactive behaviour with high levels of energy and integrity
Maintain highly developed organizational skills and attention to detail
Adapt to evolving priorities and deadlines while managing multiple projects simultaneously
Oversee all aspects of Mercantile operations from job lodgement to asset release, including managing enforcement fees, optimizing asset value through repairs and market research, making decisions on under reserve sales, and handling insurance-related tasks such as claim payouts and replacement vehicles

What we offer

Up to 5 additional days of bonus leave per calendar year after 12 months of service for eligible employees
3 days paid community service and volunteering leave per year
12 weeks of employer-paid parental leave and two weeks employer-paid leave for secondary carer
Quarterly champion awards and reward trips
Mental health and wellbeing initiatives, health checks, skin cancer checks, free vaccination, etc.
Team social events, massages in the office, free coffee and much more

Fulltime

Collections Officer

Our mission is to make consumer energy resources (CER) affordable and accessible...

Location

Australia , Sydney

Salary:

Not provided

Brighte Capital

Expiration Date

Until further notice

Requirements

Have high integrity and strong judgement ensuring our customer’s privacy is always protected
A quick learner who is able to develop sound knowledge of Brighte’s products, our policies and relevant legislation
You are a skilled problem solver and have experience with dispute resolution and negotiation skills
Ability to work in a fast paced, high pressure, and dynamic environment meeting customer needs
You are skilled at building and maintaining strong, long-lasting customer relationships
A forward thinker who actively seeks opportunities and proposes continuous process improvement solutions
Able to work autonomously with strong attention to detail
Understanding of relevant regulatory legislation under the Australian Securities and Investments Commission Act (2001) (ASIC Act), Competition and Consumer Act, The Anti-Money Laundering, and Version 1 June 2021 Counter-Terrorism Financing Act and Privacy Act
and National Consumer Credit Protection Act
Experience with FinPower a bonus

Job Responsibility

Handle inbound and outbound calls and emails to help customers with payment issues and keep things running smoothly
Negotiate payment plans and hardship solutions that genuinely help customers get back on track
Spot the signals and identify early warning signs of financial stress and step in with empathy and compliance
Own your portfolio and monitor accounts, process adjustments, reconcile balances, and keep everything accurate and up to date
Achieve performance benchmarks while delivering great customer experiences
Show off your insights by preparing weekly and ad-hoc reports that highlight trends and opportunities
Provide expert knowledge on all things collections
Team up for success and work closely with senior management, sales, and vendors to accelerate resolutions
Participate in training and coaching sessions to sharpen your skills and grow your career

What we offer

Flexible working arrangements to suit individual needs and a hybrid work model
Free lunch on Mondays
Weekly Thursday social event
Opportunity to join our Employee Share Option Plans (ESOP)
Stocked pantry with snacks
Carefully curated collection of wines and beer on tap
End-of-trip facilities with towel service and hair dryers
Anniversary leave - an extra day to celebrate your work anniversary

Fulltime

Collections and Payment Officer

Join our collections and payments team in Pasig and work for an Australian Finte...

Location

Philippines , Manila, Pasig

Salary:

Not provided

MONEYME

Expiration Date

Until further notice

Requirements

Experience working in a call center environment or similar
Excellent communication skills/ phone manner and ability to interact with external customers and internal partners
Previous experience in financial services would be highly regarded
Being proactive with high levels of energy and integrity
Good negotiation skills
Excellent interpersonal skills with the ability to quickly build rapport
Highly developed organisational skills and attention to detail.

Job Responsibility

Managing inbound and outbound calls
Providing a superior customer experience
Resolving customer enquiries and issues around collections and payments
Updating our systems and database
Maintaining an up-to-date knowledge of existing MoneyMe products
Updating Moneyme’s knowledge base with newly identified solutions.

What we offer

HMO on Day 1 + 1 free dependent
15 days of vacation leaves and 15 days of sick leave
1 birthday leave
Health and wellbeing initiatives like weekly sports activities and MONEYME Olympics
Fun filled company activities - summer outings, team building, team lunch or dinner, Halloween event, year-end party and so much more!
Complimentary snacks in the office
MONEYME Merchandise - hoodie, T-shirt, tumbler, notebook, and id lace
Quarterly champion awards & reward trips.

Fulltime

Collections Professionals

The Collections Professionals position is uniquely positioned to make a tangible...

Location

Costa Rica , Heredia

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Bachelor’s degree in a related field or equivalent work experience
A minimum of 2 years of successful experience in commercial collections
English level B2+
Microsoft Office suite proficiency
Experience in optimizing execution within the Collections process
Experience in JDE and GetPaid is desirable

Job Responsibility

Handle the Dispute (GetPaid) email box, forwarding emails to the proper individual/team, enter notes with sufficient information for the owner
Contact customers on delinquent accounts for resolution and payment, recording all activities in GetPaid notes
Communicate account delinquency information to Sales personnel as per standard collections and partner concern processes
Resolve unidentified payments and A/R-related disputes within prescribed time frames
Review credit limit and risk issues with the Credit Supervisor, making recommendations regarding limits, terms, and risk categories
Maintain daily Pending Order and On-Hold reports
Issue requests for refunds of cash on account or credit memos as needed
Review Dispute documentation and assign to the appropriate internal owner
Contact customers regarding unidentified Disputes, resolve the reasons, secure additional documentation, and assign them to the accurate owners
Engage with internal departments to research and support payment issues

What we offer

Support for Parents
Continuing Education/ Professional Development
Employee Heath & Well-Being Benefits
Paid Time Off
2 Days a Year to Volunteer

Fulltime

Collections Professionals

The Collections Professionals position at Baxter involves handling and reducing ...

Location

Costa Rica , Heredia

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Bachelor’s degree in a related field or equivalent work experience
A minimum of 2 years of successful experience in commercial collections
English level B2+
Microsoft Office suite proficiency
Experience in optimizing execution within the Collections process
Experience in JDE and GetPaid is desirable

Job Responsibility

Handle the Dispute (GetPaid) email box, forwarding emails to the proper individual/team, enter notes with sufficient information for the owner
Contact customers on delinquent accounts for resolution and payment, recording all activities in GetPaid notes
Communicate account delinquency information to Sales personnel as per standard collections and partner concern processes
Resolve unidentified payments and A/R-related disputes within prescribed time frames
Review credit limit and risk issues with the Credit Supervisor, making recommendations regarding limits, terms, and risk categories
Maintain daily Pending Order and On-Hold reports
Issue requests for refunds of cash on account or credit memos as needed
Review Dispute documentation and assign to the appropriate internal owner
Contact customers regarding unidentified Disputes, resolve the reasons, secure additional documentation, and assign them to the accurate owners
Engage with internal departments to research and support payment issues

What we offer

Support for Parents
Continuing Education/Professional Development
Employee Health & Well-Being Benefits
Paid Time Off
2 Days a Year to Volunteer

Fulltime

Billing and Collections Specialist

We are actively searching for a Billing and Collections Specialist to join our t...

Location

United States , Humble

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in handling commercial collections
Familiarity with aging reports
Experience in managing aging accounts
Ability to monitor and manage delinquencies
5+ years of experience in billing and collections
Proficient in Microsoft Office
ERP software experience required
Able to work independently and efficiently in a fast-paced environment

Job Responsibility

Address collection issues by conducting comprehensive research and resolving disputes in a timely manner
Monitor customer accounts and take necessary actions as per the company policies
Handle delinquencies and maintain aging reports and accounts
Prepare invoices as assigned for various accounts to including domestic, international, and intercompany
Work with various locations resolve billing discrepancies
Create invoices based on inventory control system reconciliation and customer price list and processes invoices according to customer preferences
Complete end of month tasks, as assigned
Completes special projects and perform all other duties as assigned by the Accounting Supervisor

What we offer

medical
vision
dental
life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Collections officer

Randstad

Location:
Australia , Marrickville

Category:
Finance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 29, 2025

Expiration:
January 17, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Collections officer

Randstad

Location:Australia , Marrickville

Category:Finance

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:December 29, 2025

Expiration:January 17, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Location:
Australia , Marrickville

Category:
Finance

Contract Type:
Not provided

Job Posted:
December 29, 2025

Expiration:
January 17, 2026