Collections Officer Job at Brighte Capital (Sydney)

Collections Officer

As an AR Collections Officer, you will be responsible for managing overdue recei...

Location

India , Hyderabad

Salary:

Not provided

Alter Domus

Expiration Date

Until further notice

Requirements

Strong Stakeholder management and coordination skills
Minimum 4 years of relevant experience
Previous experience working as a Collections Officer
Good written and verbal communication skills
Knowledge of accounting and accounting procedures
Bachelor’s degree in Accounting, Business Management, or a similar field

Job Responsibility

Manage a portfolio of customer accounts and follow up on overdue invoices to ensure timely cash collections
Deal with customers & internal stakeholders diligently, courteously, and professionally while collecting payments
Monitor and collect accounts receivable for assigned portfolio by contacting customers via email, both inbound and outbound
Update collection systems with Non-Payment Reason Codes, Invoice status & relevant comments
Initiate strategies for collection processes and procedures
Respond to customer inquiries
Collaborate with accounts receivables staff, internal Operations and Sales regarding collection of payments
Provide accurate forecasting of collection promises and broken promises to the manager
Retain customer loyalty while initiating processes for collection of payments
Maintain and update record of customers from whom collections are made

What we offer

Support for professional accreditations such as ACCA and study leave
Flexible arrangements, generous holidays, plus an additional day off for your birthday
Continuous mentoring along your career progression
Active sports, events and social committees across our offices
24/7 support available from our Employee Assistance Program
The opportunity to invest in our growth and success through our Employee Share Plan

Fulltime

Collections Officer

Our mission is to make consumer energy resources (CER) affordable and accessible...

Location

Australia , Sydney

Salary:

Not provided

Brighte Capital

Expiration Date

Until further notice

Requirements

Have high integrity and strong judgement ensuring our customer’s privacy is always protected
A quick learner who is able to develop sound knowledge of Brighte’s products, our policies and relevant legislation
You are a skilled problem solver and have experience with dispute resolution and negotiation skills
Ability to work in a fast paced, high pressure, and dynamic environment meeting customer needs
You are skilled at building and maintaining strong, long-lasting customer relationships
A forward thinker who actively seeks opportunities and proposes continuous process improvement solutions
Able to work autonomously with strong attention to detail
Understanding of relevant regulatory legislation under the Australian Securities and Investments Commission Act (2001) (ASIC Act), Competition and Consumer Act, The Anti-Money Laundering, and Version 1 June 2021 Counter-Terrorism Financing Act and Privacy Act
and National Consumer Credit Protection Act
Experience with FinPower a bonus

Job Responsibility

Handle inbound and outbound calls and emails to help customers with payment issues and keep things running smoothly
Negotiate payment plans and hardship solutions that genuinely help customers get back on track
Spot the signals and identify early warning signs of financial stress and step in with empathy and compliance
Own your portfolio and monitor accounts, process adjustments, reconcile balances, and keep everything accurate and up to date
Achieve performance benchmarks while delivering great customer experiences
Show off your insights by preparing weekly and ad-hoc reports that highlight trends and opportunities
Provide expert knowledge on all things collections
Team up for success and work closely with senior management, sales, and vendors to accelerate resolutions
Participate in training and coaching sessions to sharpen your skills and grow your career

What we offer

Flexible working arrangements to suit individual needs and a hybrid work model
Free lunch on Mondays
Weekly Thursday social event
Opportunity to join our Employee Share Option Plans (ESOP)
Stocked pantry with snacks
Carefully curated collection of wines and beer on tap
End-of-trip facilities with towel service and hair dryers
Anniversary leave - an extra day to celebrate your work anniversary

Fulltime

Collections Officer

In this role, you will work directly with customers to help them manage financia...

Location

United Kingdom , Cardiff

Salary:

27000.00 - 35000.00 GBP / Year

Capital on Tap

Expiration Date

Until further notice

Requirements

At least 1 years collections experience within financial services
Strong communication skills, both verbal and written
Proven ability to manage challenging customer interactions
Experience using multiple communication platforms (email, SMS, etc.)
Ability and skills to handle difficult conversations and deliver a fair customer outcome

Job Responsibility

Engage directly with customers to negotiate repayment plans
Analyse financial situations to create tailored solutions
Ensure adherence to GDPR, FCA, and FDCPA regulations
Handle customer complaints and resolve conflicts effectively
Prioritize multiple tasks while maintaining high-quality standards
Work with internal and external teams to support customer outcomes

What we offer

Private Healthcare including dental and optician services through Vitality
Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year

Fulltime

Collections Officer

In this role, you will work directly with customers to help them manage financia...

Location

United Kingdom , Manchester

Salary:

27000.00 - 35000.00 GBP / Year

Capital on Tap

Expiration Date

Until further notice

Requirements

At least 1 year's collections experience within financial services
Strong communication skills, both verbal and written
Proven ability to manage challenging customer interactions
Experience using multiple communication platforms (email, SMS, etc.)
Ability and skills to handle difficult conversations and deliver a fair customer outcome

Job Responsibility

Engage directly with customers to negotiate repayment plans
Analyse financial situations to create tailored solutions
Ensure adherence to GDPR, FCA, and FDCPA regulations
Handle customer complaints and resolve conflicts effectively
Prioritize multiple tasks while maintaining high-quality standards
Work with internal and external teams to support customer outcomes

What we offer

Private Healthcare including dental and optician services through Vitality
Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year

Fulltime

Collections Officer - Asset Finance

We are looking for an experienced Collections Officer to manage a portfolio of a...

Location

Australia , Macquarie Park

Salary:

80000.00 - 88000.00 AUD / Year

Randstad

Expiration Date

June 26, 2026

Requirements

Consumer Finance Experience
Skip Tracing Skills
High-Volume Capability
Strong Communication
Compliance Knowledge

Job Responsibility

Manage the 31-120+ days arrears queue via an outbound dialer
Handle a high volume of inbound and outbound calls, meeting set KPIs
Use active listening to negotiate immediate payments or realistic payment plans
Perform skip tracing to locate missing customers and update account details
Identify risk early and escalate complex issues or complaints to the leadership team
Ensure all actions line up with NCCP, Privacy Act, and Debt Collection Guidelines

What we offer

Competitive salary package with a stable financial provider
Full-time, comprehensive onsite training for your first month to set you up for success
Work-life balance with a flexible hybrid model after training
A supportive, team-oriented culture

Fulltime

!

Specialty Collections Officer

We currently have an opening to join our specialty collections/ payments team in...

Location

Australia , Newcastle

Salary:

Not provided

MONEYME

Expiration Date

Until further notice

Requirements

Excellent communication skills/ phone manner and ability to interact with external customers and internal partners
Represent MONEYME in an honest, ethical and professional manner
Ability to clearly present views and information
Ability to communicate technical information clearly
Not afraid to seek out input from others and share ideas to achieve best outcome
Ability to monitor non-verbal cues and adapt where necessary
Ability to refer to MONEYME's policies when making decisions and make recommendations to process enhancements based on policy knowledge
Ability to identify issues that may hinder the completion of tasks and find appropriate solutions

Job Responsibility

Managing email communications and inbound and outbound calls efficiently
Managing the assessment, reconciling and collection activities of customer accounts
Effectively manage our litigation and insolvency portfolio
Assist with payment-related team escalations
Locating delinquent customers and reviewing documentation
Ensuring timely management of costs incurred
Acting as the first point of contact for third-party payment providers
Remain compliant with Collection Guidelines while promptly addressing customer dissatisfaction
Other specialty tasks as required
Contributing positively to the MONEYME culture and act in accordance with our values

What we offer

Up to 5 additional days of bonus leave per calendar year after 12 months of service for eligible employees
3 days paid community service and volunteering leave per year
12 weeks of employer-paid parental leave and two weeks employer-paid leave for secondary carer
Quarterly champion awards and reward trips
Mental health and wellbeing initiatives, health checks, skin cancer checks, free vaccination, etc
Private Health insurance discounts
Novated lease options
Team social events, massages in the office, free coffee and much more

Fulltime

Collections and Audit Officer

As a Collections & Audit Officer, you will sit at the critical intersection of r...

Location

Australia , Wollongong

Salary:

80000.00 AUD / Year

Randstad

Expiration Date

July 05, 2026

Requirements

You can translate a complex audit exception into a clear, firm, and professional demand for resolution
You thrive in a fast-paced environment
You aren't afraid of pushback, excuses, or conflict
You can spot a red flag in an audit report from a mile away
Previous experience in B2B collections, commercial credit control, or a high-volume financial compliance role is highly regarded
Finance degree preferred but not necessary
Bachelor Degree

Job Responsibility

Efficiently analyse high volumes of field audit reports submitted by third-party contractors to identify high-risk exceptions, potential defaults, or irregularities
Directly engage with B2B clients to address and resolve the outstanding issues flagged in the audits
Manage a busy portfolio of accounts, ensuring timely recovery of outstanding debts and compliance with financial agreements
Act as the primary point of contact between our external field contractors and internal risk teams
Maintain precise, meticulous records of all communications, audit outcomes, and payment arrangements

What we offer

Competitive salary package + performance-based incentives
A supportive, high-energy team environment
Clear pathways for career progression within a thriving finance firm
A local central Wollongong office

Collections and Payment Officer

Join our collections and payments team in Pasig and work for an Australian Finte...

Location

Philippines , Manila, Pasig

Salary:

Not provided

MONEYME

Expiration Date

Until further notice

Requirements

Experience working in a call center environment or similar
Excellent communication skills/ phone manner and ability to interact with external customers and internal partners
Previous experience in financial services would be highly regarded
Being proactive with high levels of energy and integrity
Good negotiation skills
Excellent interpersonal skills with the ability to quickly build rapport
Highly developed organisational skills and attention to detail.

Job Responsibility

Managing inbound and outbound calls
Providing a superior customer experience
Resolving customer enquiries and issues around collections and payments
Updating our systems and database
Maintaining an up-to-date knowledge of existing MoneyMe products
Updating Moneyme’s knowledge base with newly identified solutions.

What we offer

HMO on Day 1 + 1 free dependent
15 days of vacation leaves and 15 days of sick leave
1 birthday leave
Health and wellbeing initiatives like weekly sports activities and MONEYME Olympics
Fun filled company activities - summer outings, team building, team lunch or dinner, Halloween event, year-end party and so much more!
Complimentary snacks in the office
MONEYME Merchandise - hoodie, T-shirt, tumbler, notebook, and id lace
Quarterly champion awards & reward trips.

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Collections Officer

Job Description

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