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As an AR Collections Officer, you will be responsible for managing overdue receivables, ensuring timely follow-ups with clients and internal stakeholders to drive resolution and improve cash flow. This role requires you to have excellent communications skills as well as attention to detail.
Job Responsibility:
Manage a portfolio of customer accounts and follow up on overdue invoices to ensure timely cash collections
Deal with customers & internal stakeholders diligently, courteously, and professionally while collecting payments
Monitor and collect accounts receivable for assigned portfolio by contacting customers via email, both inbound and outbound
Update collection systems with Non-Payment Reason Codes, Invoice status & relevant comments
Initiate strategies for collection processes and procedures
Respond to customer inquiries
Collaborate with accounts receivables staff, internal Operations and Sales regarding collection of payments
Provide accurate forecasting of collection promises and broken promises to the manager
Retain customer loyalty while initiating processes for collection of payments
Maintain and update record of customers from whom collections are made
Requirements:
Strong Stakeholder management and coordination skills
Minimum 4 years of relevant experience
Previous experience working as a Collections Officer
Good written and verbal communication skills
Knowledge of accounting and accounting procedures
Bachelor’s degree in Accounting, Business Management, or a similar field
Nice to have:
Knowledge of S4HANA Cloud is a plus
What we offer:
Support for professional accreditations such as ACCA and study leave
Flexible arrangements, generous holidays, plus an additional day off for your birthday
Continuous mentoring along your career progression
Active sports, events and social committees across our offices
24/7 support available from our Employee Assistance Program
The opportunity to invest in our growth and success through our Employee Share Plan
Plus additional local benefits depending on your location