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Randstad Logo Randstad · Customer Service

Collections Officer - Asset Finance

Australia, Macquarie Park 80000.00 - 88000.00 AUD / Year · Job Posted June 01, 2026
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Job Description

We are looking for an experienced Collections Officer to manage a portfolio of accounts in late-stage arrears (31+ days). Working in a fast-paced, high-volume environment, you will handle outbound dialer queues and inbound calls to negotiate payment plans, reduce delinquency, and help minimize financial losses. This is a great opportunity to join a high-performing financial services business that values a solutions-focused, empathetic approach to customer service.

Job Responsibility

  • Manage the 31-120+ days arrears queue via an outbound dialer
  • Handle a high volume of inbound and outbound calls, meeting set KPIs
  • Use active listening to negotiate immediate payments or realistic payment plans
  • Perform skip tracing to locate missing customers and update account details
  • Identify risk early and escalate complex issues or complaints to the leadership team
  • Ensure all actions line up with NCCP, Privacy Act, and Debt Collection Guidelines

Requirements

  • Consumer Finance Experience
  • Skip Tracing Skills
  • High-Volume Capability
  • Strong Communication
  • Compliance Knowledge

What we offer

  • Competitive salary package with a stable financial provider
  • Full-time, comprehensive onsite training for your first month to set you up for success
  • Work-life balance with a flexible hybrid model after training
  • A supportive, team-oriented culture
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