Collections Manager Job at Robert Half (Westbury)

New

Collections Manager

Location

United States , Chicago

Salary:

90000.00 - 100000.00 USD / Year

Robert Half

Expiration Date

Until further notice

Requirements

5+ years of mortgage servicing collections experience
Leadership will be hiring a team of 7 people immediately
Must have strong understanding of mortgage collection regulatory requirements

Job Responsibility

Manage delinquency performance across all servicing portfolios, ensuring achievement of client, investor, and company delinquency reduction goals
Oversee collection call strategies, queue management, dialer campaigns, and workforce allocation to maximize borrower contact rates and delinquency resolution outcomes
Monitor collection effectiveness through key performance indicators including roll rates, right-party contacts, promise-to-pay fulfillment, cure rates, and loss mitigation referrals
Ensure compliance with CFPB servicing regulations, FDCPA, FCRA, FACT Act, bankruptcy requirements, state collection laws, investor guidelines, and client contractual requirements
Maintain department readiness for internal audits, external audits, regulatory examinations, and client reviews
Establish and oversee call quality monitoring programs to ensure compliance, professionalism, borrower experience, and adherence to company standards
Review escalated accounts and quality assurance findings to identify training and process improvement opportunities
Identify and implement technology, workflow, dialer, reporting, and automation enhancements that improve operational efficiency, compliance, and borrower engagement
Establish daily, weekly, and monthly performance objectives and provide ongoing coaching, mentoring, and development to maximize employee and departmental success

What we offer

medical
vision
dental
life
disability insurance
bonus
free online training
401(k) plan

Collections Manager

A busy company in the West Caldwell area is seeking a Collections Manager to joi...

Location

United States , Caldwell

Salary:

100000.00 - 140000.00 USD / Year

Robert Half

Expiration Date

Until further notice

Requirements

At least 5 years of relevant experience, including 2 or more years managing a collections team of 10+ employees
Background in commercial credit and collections, ideally within a commercial financing or high-volume recovery environment
Working knowledge of legal recovery practices, including pre-judgment and post-judgment collection procedures, preferred
Strong leadership, coaching, and team management capabilities with a focus on accountability and results
Excellent written and verbal communication skills, with the ability to handle sensitive matters professionally
Advanced computer skills, including Microsoft Office applications, Excel, and collections or financial management systems
Ability to evaluate large sets of financial and operational data and translate findings into actionable insights
Proven ability to multitask and stay organized in a fast-paced environment while maintaining accuracy and professionalism

Job Responsibility

Lead, develop, and support a commercial collections team of more than 10 representatives, setting clear expectations and promoting consistent performance
Deliver regular coaching, training, and performance feedback to improve agent effectiveness, recovery rates, and service quality
Direct day-to-day collections activity, monitor recovery progress, and track operational metrics tied to departmental goals
Address complex or escalated account issues with professionalism, sound judgment, and timely resolution
Produce and interpret performance reports, collection trends, and recovery results to inform management decisions
Prepare cash forecast reporting by evaluating payment patterns, delinquency status, and outstanding receivables
Ensure collection practices align with applicable legal requirements for both pre-judgment and post-judgment accounts
Partner with legal stakeholders on litigation-related recoveries, including judgments, garnishments, enforcement actions, and other legal remedies
Review team calls and interactions to identify coaching opportunities and strengthen negotiation techniques
Recommend and implement process improvements that increase efficiency, enhance recovery strategies, and support overall department performance

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan

Fulltime

Collections Manager

A busy company in the West Caldwell area is seeking a Collections Manager to joi...

Location

United States , Caldwell

Salary:

100000.00 - 140000.00 USD / Year

Robert Half

Expiration Date

Until further notice

Requirements

At least 5 years of relevant experience, including 2 or more years managing a collections team of 10+ employees
Background in commercial credit and collections, ideally within a commercial financing or high-volume recovery environment
Working knowledge of legal recovery practices, including pre-judgment and post-judgment collection procedures, preferred
Strong leadership, coaching, and team management capabilities with a focus on accountability and results
Excellent written and verbal communication skills, with the ability to handle sensitive matters professionally
Advanced computer skills, including Microsoft Office applications, Excel, and collections or financial management systems
Ability to evaluate large sets of financial and operational data and translate findings into actionable insights
Proven ability to multitask and stay organized in a fast-paced environment while maintaining accuracy and professionalism

Job Responsibility

Lead, develop, and support a commercial collections team of more than 10 representatives, setting clear expectations and promoting consistent performance
Deliver regular coaching, training, and performance feedback to improve agent effectiveness, recovery rates, and service quality
Direct day-to-day collections activity, monitor recovery progress, and track operational metrics tied to departmental goals
Address complex or escalated account issues with professionalism, sound judgment, and timely resolution
Produce and interpret performance reports, collection trends, and recovery results to inform management decisions
Prepare cash forecast reporting by evaluating payment patterns, delinquency status, and outstanding receivables
Ensure collection practices align with applicable legal requirements for both pre-judgment and post-judgment accounts
Partner with legal stakeholders on litigation-related recoveries, including judgments, garnishments, enforcement actions, and other legal remedies
Review team calls and interactions to identify coaching opportunities and strengthen negotiation techniques
Recommend and implement process improvements that increase efficiency, enhance recovery strategies, and support overall department performance

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Collections Manager

We are seeking an experienced and strategic Collections Manager to lead global c...

Location

India , Hyderabad

Salary:

Not provided

Alter Domus

Expiration Date

Until further notice

Requirements

Bachelor's degree in Finance, Accounting, or related field
10-14 years O2C/AR Collections, with at least 3-5 years in supervisory/management roles (managing teams of 10-15+ FTE)
Deep knowledge of O2C/Account Receivable processes, dispute management, payment terms negotiation, credit management, and cash application
Strong stakeholder management and client relationship skills
Experience managing collections operations in multi-currency, multi-jurisdictional environment (APAC, EMEA, North America) preferred
SAP S/4HANA Collections Management experience strongly preferred
Proven track record of operational performance management
Demonstrated ability to handle escalations and navigate complex organizational dynamics while preserving client relationships
Financial services or professional services industry experience strongly preferred
Excellent analytical skills with ability to track daily cash collections and provide bi-weekly business unit reporting

Job Responsibility

Drive end-to-end collections performance across APAC, EMEA & North America, achieving monthly cash collection targets, reducing 60+ AR aging, and optimizing DSO
Lead, develop, and coach Collections Officers and Senior Officers
Monitor daily cash realization and deliver bi-weekly performance insights to Business Units
Consolidate weekly cash forecast inputs from team to support Treasury planning
Conduct weekly team huddles and monthly performance reviews
Serve as primary operational partner and single point of accountability for collection strategy
Collaborate with Finance Leadership to define monthly targets
Establish weekly operational cadence with Operations teams
Partner with Operations teams to enable client engagement
Mobilize cross-functional support to resolve complex collection barriers

What we offer

Support for professional accreditations such as ACCA and study leave
Flexible arrangements, generous holidays, plus an additional day off for your birthday
Continuous mentoring along your career progression
Active sports, events and social committees across our offices
24/7 support available from our Employee Assistance Program
The opportunity to invest in our growth and success through our Employee Share Plan

Fulltime

Collections Manager

Nick Corieri with Robert Half is partnered with a well-established bank on the w...

Location

United States , Syracuse

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 3 years of experience in collections, credit, loss mitigation, or a related lending environment within financial services
Practical knowledge of consumer loan servicing, commercial credit, collection practices, and applicable fair lending and regulatory requirements
Ability to lead a team, build strong working relationships, and support performance in a collaborative setting
Strong written and verbal communication skills with the ability to handle difficult conversations professionally and effectively
High level of discretion, sound judgment, and professionalism when working with sensitive customer and account information
Strong organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment
Proficiency with Microsoft Office applications, including tools used for reporting, documentation, and analysis
Self-directed approach to work, with the adaptability to work independently, solve problems, and take ownership of challenging situations

Job Responsibility

Lead and direct Collections Specialists in resolving delinquent accounts across consumer loans, mortgages, credit cards, overdraft products, and small business lending relationships
Review account severity and outstanding balances to determine collection priorities, then distribute work to team members based on urgency and complexity
Approve escalation steps such as repossession activity and legal referral when other recovery efforts have not produced acceptable results
Partner with small business borrowers to address overdue obligations, negotiate repayment approaches, and support recovery of outstanding credit exposure
Maintain thorough documentation of collection activity, account status updates, and resolution efforts, and prepare recurring reports for management review
Design and refine collection strategies to improve timeliness, consistency, and compliance with established lending and servicing standards
Provide guidance on challenging cases by helping staff navigate sensitive borrower situations and complex recovery scenarios
Work with internal stakeholders to identify and secure collateral, borrower equity, or other available assets in order to reduce loss exposure and preserve recoverable value
Assess borrower financial circumstances and repayment capacity to recommend restructuring terms for adversely rated small business credits
Carry out additional duties that support department objectives while following all bank policies, procedures, and regulatory expectations

What we offer

medical
vision
dental
life and disability insurance
401(k) plan
free online training

Fulltime

Collections Manager

This role requires a highly organized leader with a strong background in credit ...

Location

United States , Victor

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 5 years of experience in commercial collections or credit management
Proven ability to lead and develop a team in a fast-paced environment
Strong knowledge of credit analysis and commercial credit processes
Exceptional problem-solving skills, particularly in resolving billing disputes
Proficiency in tracking and analyzing collections-related KPIs
Familiarity with internal controls and compliance standards
Experience with process improvement initiatives, including automation
Excellent communication and interpersonal skills to collaborate effectively across departments
Degree in accounting, finance, or business related highly preferred

Job Responsibility

Lead and mentor the Collections team, setting clear performance objectives and fostering a collaborative work environment
Manage collection activities for all customer accounts, ensuring timely follow-up on overdue invoices
Collaborate with Sales and Customer Service teams to address billing disputes and minimize payment delays
Monitor customer credit limits, identify high-risk accounts, and escalate concerns as needed
Track and analyze key performance indicators (KPIs) such as aging reports and collection efficiency, providing recommendations to senior management
Ensure compliance with internal controls and company policies, supporting audits through accurate documentation and reporting
Identify and implement process improvements to enhance efficiency and automation within collection workflows
Prepare detailed reports on collections activities and assist with month-end close processes

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Collections Manager

This is your opportunity to shape the future of collections at Brighte, turn the...

Location

Australia , Sydney

Salary:

Not provided

Brighte Capital

Expiration Date

Until further notice

Requirements

Regulatory expertise with working knowledge of NCCP, ASIC, BCOP, AFCA and other relevant regulatory standards for debt collection, loss recovery and hardship handling
Leadership experience in leading a small to mid-sized team, with a blend of onshore and offshore staff
Experience working through structural uplift and capability building without large support ecosystems
Governance-mindset and competent in establishing governance rhythms, DA frameworks, and risk controls
Experience in designing training programs and competency models for debt collection, loss recovery and hardship handling
Practical understanding of collections tools and technology - including collections tools, skip tracing, workflow automation and QA data requirements
Track record of successfully uplifting or rebuilding collections functions without destabilising team culture

Job Responsibility

Design and implement a scalable collections operating model with auditable processes
Establish and maintain policies, controls, decisioning frameworks, QA protocols, and reporting aligned with regulatory standards
Convert informal communication channels into structured workflows
Partner with Product and Engineering to leverage technology for workflow allocation, segmentation, QA reporting, and automation
Develop tailored customer contact strategies for early, mid, and late-stage arrears
Integrate skip tracing and optimise resource allocation through segmentation
Monitor performance metrics and loss trends to drive continuous improvement
Design and deliver training programs, competency models, and coaching frameworks for collections and hardship handling
Lead and inspire a small but mighty team based onshore and offshore, balancing hands-on involvement with strategic oversight, while fostering a culture of accountability, transparency, and growth
Act as a trusted partner to Risk & Compliance, Finance, and other internal stakeholders

What we offer

Flexible working arrangements to suit individual needs and a hybrid work model
Free lunch on Mondays
Range of social activities including weekly Thursday social event
Opportunity to join Employee Share Option Plans (ESOP)
Stocked pantry with snacks
Carefully curated collection of wines and beer on tap
End-of-trip facilities with towel service and hair dryers
Anniversary leave

Fulltime

Collections Manager

We’re looking for an experienced collections leader who can take full ownership ...

Location

Salary:

250000.00 USD / Year

Corporate Tools

Expiration Date

Until further notice

Requirements

You've managed large collection operations at scale
Has experience leading and managing collection teams and programs
Understand and create debt rating/scoring method
Understand collections process and challenges
Built and understand collection incentive programs
Experience building and managing automated systems to help manage collections

Job Responsibility

Collect money owed by our customers

What we offer

100% employer-paid medical, dental and vision for employees
Annual review with raise option
22 days Paid Time Off accrued annually, and 4 holidays
After 3 years, PTO increases to 29 days. Employees transition to flexible time off after 5 years with the company—not accrued, not capped, take time off when you want
The 4 holidays are: New Year’s Day, Fourth of July, Thanksgiving, and Christmas Day
Paid Parental Leave
Up to 6% company matching 401(k) with no vesting period
Quarterly allowance
Use to make your remote work set up more comfortable, for continuing education classes, a plant for your desk, coffee for your coworker, a massage for yourself... really, whatever
Open concept office with friendly coworkers

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Collections Manager

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