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The Collections Manager will be responsible for the Collections function and team. They will ensure that processes and controls are in place to support the efficient and timely collection of customer payments. The Manager will need to build relationships with both customers and internal stakeholders to understand how improvements can be made and to adjust as the business continues to grow and evolve. Aged debt reporting to the SLT, target setting, and building a team with good structure and accountability will be a key part of success in this role. Technology and automation are areas which can further enhance efficiency and job satisfaction and following a recent ERP system change, will be a focus for this person.
Job Responsibility:
Leading and supporting the Collections Deputy Manager, including regular 121s, performance reviews, and providing feedback
Driving continuous improvement across processes, systems, and resource planning to elevate team performance
Handling customer and sales escalations directly when required, ensuring swift and effective resolution
Reviewing debtor/creditor aging and team performance
Implementing enhancements such as automated dunning processes and direct debit facilities to streamline operations
Collaborating closely with the Credit Assessment team to proactively manage and mitigate bad debt
Producing insightful reports for CEO/CFO-level stakeholders, ensuring transparency and strategic alignment
Fostering a positive, engaging, and fun culture within the finance department
Requirements:
A credit related qualification (CICM) preferred but not essential
10+ years' experience in a Credit function, with a strong track record of success
Proven ability to lead large teams, inspiring and guiding them through change and growth
Demonstrated experience in process improvement and team development
Exceptional written, verbal, and strategic communication skills
Passion for working in a fast-paced, dynamic environment
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