Collections Manager Job at Robert Half (Caldwell)

Job Description

A busy company in the West Caldwell area is seeking a Collections Manager to join their growing company. This Collections Manager will get the chance to join a growing team that works well with each other, and offer career advancement. This Collections Manager role is responsible for guiding a high-performing team, strengthening recovery outcomes, and maintaining disciplined processes across daily collection activity. The ideal Collections Manager will have strong management experience having managed teams of 5-10+ individuals and is someone who brings strong leadership skills, sound financial judgment, and the ability to collaborate effectively on complex recovery matters, including legally sensitive accounts.

Job Responsibility

Lead, develop, and support a commercial collections team of more than 10 representatives, setting clear expectations and promoting consistent performance
Deliver regular coaching, training, and performance feedback to improve agent effectiveness, recovery rates, and service quality
Direct day-to-day collections activity, monitor recovery progress, and track operational metrics tied to departmental goals
Address complex or escalated account issues with professionalism, sound judgment, and timely resolution
Produce and interpret performance reports, collection trends, and recovery results to inform management decisions
Prepare cash forecast reporting by evaluating payment patterns, delinquency status, and outstanding receivables
Ensure collection practices align with applicable legal requirements for both pre-judgment and post-judgment accounts
Partner with legal stakeholders on litigation-related recoveries, including judgments, garnishments, enforcement actions, and other legal remedies
Review team calls and interactions to identify coaching opportunities and strengthen negotiation techniques
Recommend and implement process improvements that increase efficiency, enhance recovery strategies, and support overall department performance

Requirements

At least 5 years of relevant experience, including 2 or more years managing a collections team of 10+ employees
Background in commercial credit and collections, ideally within a commercial financing or high-volume recovery environment
Working knowledge of legal recovery practices, including pre-judgment and post-judgment collection procedures, preferred
Strong leadership, coaching, and team management capabilities with a focus on accountability and results
Excellent written and verbal communication skills, with the ability to handle sensitive matters professionally
Advanced computer skills, including Microsoft Office applications, Excel, and collections or financial management systems
Ability to evaluate large sets of financial and operational data and translate findings into actionable insights
Proven ability to multitask and stay organized in a fast-paced environment while maintaining accuracy and professionalism

What we offer

medical
vision
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life and disability insurance
401(k) plan

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