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Robert Half Logo Robert Half · Finance

Collections Manager

United States, Caldwell Employment contract 100000.00 - 140000.00 USD / Year · Job Posted May 27, 2026
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Job Description

A busy company in the West Caldwell area is seeking a Collections Manager to join their growing company. This Collections Manager will get the chance to join a growing team that works well with each other, and offer career advancement. This Collections Manager role is responsible for guiding a high-performing team, strengthening recovery outcomes, and maintaining disciplined processes across daily collection activity. The ideal Collections Manager will have strong management experience having managed teams of 5-10+ individuals and is someone who brings strong leadership skills, sound financial judgment, and the ability to collaborate effectively on complex recovery matters, including legally sensitive accounts.

Job Responsibility

  • Lead, develop, and support a commercial collections team of more than 10 representatives, setting clear expectations and promoting consistent performance
  • Deliver regular coaching, training, and performance feedback to improve agent effectiveness, recovery rates, and service quality
  • Direct day-to-day collections activity, monitor recovery progress, and track operational metrics tied to departmental goals
  • Address complex or escalated account issues with professionalism, sound judgment, and timely resolution
  • Produce and interpret performance reports, collection trends, and recovery results to inform management decisions
  • Prepare cash forecast reporting by evaluating payment patterns, delinquency status, and outstanding receivables
  • Ensure collection practices align with applicable legal requirements for both pre-judgment and post-judgment accounts
  • Partner with legal stakeholders on litigation-related recoveries, including judgments, garnishments, enforcement actions, and other legal remedies
  • Review team calls and interactions to identify coaching opportunities and strengthen negotiation techniques
  • Recommend and implement process improvements that increase efficiency, enhance recovery strategies, and support overall department performance

Requirements

  • At least 5 years of relevant experience, including 2 or more years managing a collections team of 10+ employees
  • Background in commercial credit and collections, ideally within a commercial financing or high-volume recovery environment
  • Working knowledge of legal recovery practices, including pre-judgment and post-judgment collection procedures, preferred
  • Strong leadership, coaching, and team management capabilities with a focus on accountability and results
  • Excellent written and verbal communication skills, with the ability to handle sensitive matters professionally
  • Advanced computer skills, including Microsoft Office applications, Excel, and collections or financial management systems
  • Ability to evaluate large sets of financial and operational data and translate findings into actionable insights
  • Proven ability to multitask and stay organized in a fast-paced environment while maintaining accuracy and professionalism

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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