Collections Manager Job at Robert Half (Syracuse)

Collections Manager

Robert Half

Location:
United States , Syracuse

Category:
Banking

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Nick Corieri with Robert Half is partnered with a well-established bank on the westside of Syracuse to hire their next Collections Manager. This position oversees collection operations, supports complex workout strategies, and helps protect the organization’s assets through effective account resolution and loan restructuring. The ideal candidate brings strong knowledge of credit and collections practices, sound judgment in high-risk situations, and the ability to guide a team in a fast-moving financial services environment.

Job Responsibility:

Lead and direct Collections Specialists in resolving delinquent accounts across consumer loans, mortgages, credit cards, overdraft products, and small business lending relationships
Review account severity and outstanding balances to determine collection priorities, then distribute work to team members based on urgency and complexity
Approve escalation steps such as repossession activity and legal referral when other recovery efforts have not produced acceptable results
Partner with small business borrowers to address overdue obligations, negotiate repayment approaches, and support recovery of outstanding credit exposure
Maintain thorough documentation of collection activity, account status updates, and resolution efforts, and prepare recurring reports for management review
Design and refine collection strategies to improve timeliness, consistency, and compliance with established lending and servicing standards
Provide guidance on challenging cases by helping staff navigate sensitive borrower situations and complex recovery scenarios
Work with internal stakeholders to identify and secure collateral, borrower equity, or other available assets in order to reduce loss exposure and preserve recoverable value
Assess borrower financial circumstances and repayment capacity to recommend restructuring terms for adversely rated small business credits
Carry out additional duties that support department objectives while following all bank policies, procedures, and regulatory expectations

Requirements:

At least 3 years of experience in collections, credit, loss mitigation, or a related lending environment within financial services
Practical knowledge of consumer loan servicing, commercial credit, collection practices, and applicable fair lending and regulatory requirements
Ability to lead a team, build strong working relationships, and support performance in a collaborative setting
Strong written and verbal communication skills with the ability to handle difficult conversations professionally and effectively
High level of discretion, sound judgment, and professionalism when working with sensitive customer and account information
Strong organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment
Proficiency with Microsoft Office applications, including tools used for reporting, documentation, and analysis
Self-directed approach to work, with the adaptability to work independently, solve problems, and take ownership of challenging situations

What we offer:

medical
vision
dental
life and disability insurance
401(k) plan
free online training

Additional Information:

Job Posted:
May 03, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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