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Collections Manager

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Alter Domus

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Location:
India , Hyderabad

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Category:
Finance

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

We are seeking an experienced and strategic Collections Manager to lead global collections operations across APAC, EMEA, and North America for all Lines of Business, driving cash optimization, AR performance, and stakeholder alignment. This role serves as the primary interface between Collections, LoB Leadership, Operations, and Finance; translating business priorities into collection strategies, managing complex escalations, and continuously improving cash velocity and operational effectiveness.

Job Responsibility:

  • Drive end-to-end collections performance across APAC, EMEA & North America, achieving monthly cash collection targets, reducing 60+ AR aging, and optimizing DSO
  • Lead, develop, and coach Collections Officers and Senior Officers
  • Monitor daily cash realization and deliver bi-weekly performance insights to Business Units
  • Consolidate weekly cash forecast inputs from team to support Treasury planning
  • Conduct weekly team huddles and monthly performance reviews
  • Serve as primary operational partner and single point of accountability for collection strategy
  • Collaborate with Finance Leadership to define monthly targets
  • Establish weekly operational cadence with Operations teams
  • Partner with Operations teams to enable client engagement
  • Mobilize cross-functional support to resolve complex collection barriers
  • Own resolution of high-impact client payment escalations
  • Partner with LoB Leaders on client-facing escalations
  • Drive accountability through structured follow-up protocols
  • Evaluate credit risk exposure and recommend payment restructuring vs. write-off decisions
  • Maintain escalation tracking log with trend analysis
  • Protect client relationships while maintaining collections rigor
  • Enforce SAP data discipline
  • Monitor data quality and completeness
  • Identify root causes of payment delays and lead initiatives
  • Collaborate with QA Manager on quality standards
  • Lead post-quarter and post-escalation lessons-learned sessions
  • Champion system enhancements and process refinements
  • Prepare weekly operational dashboards for Collections Head
  • Deliver bi-weekly Business Unit reporting
  • Produce monthly regional and LoB-specific analytics
  • Participate in Finance Leadership and LoB review meetings
  • Provide evidence-based insights and performance data

Requirements:

  • Bachelor's degree in Finance, Accounting, or related field
  • 10-14 years O2C/AR Collections, with at least 3-5 years in supervisory/management roles (managing teams of 10-15+ FTE)
  • Deep knowledge of O2C/Account Receivable processes, dispute management, payment terms negotiation, credit management, and cash application
  • Strong stakeholder management and client relationship skills
  • Experience managing collections operations in multi-currency, multi-jurisdictional environment (APAC, EMEA, North America) preferred
  • SAP S/4HANA Collections Management experience strongly preferred
  • Proven track record of operational performance management
  • Demonstrated ability to handle escalations and navigate complex organizational dynamics while preserving client relationships
  • Financial services or professional services industry experience strongly preferred
  • Excellent analytical skills with ability to track daily cash collections and provide bi-weekly business unit reporting
  • Operational leadership and team management
  • Stakeholder management and influence
  • Cash performance and forecasting excellence
  • Escalation resolution and commercial judgment
  • Problem-solving and decision-making
  • Performance management and accountability
  • Communication and collaboration
  • Process discipline and SAP Collections Management expertise
  • Continuous improvement mindset

Nice to have:

  • Experience managing collections operations in multi-currency, multi-jurisdictional environment (APAC, EMEA, North America)
  • Financial services or professional services industry experience
What we offer:
  • Support for professional accreditations such as ACCA and study leave
  • Flexible arrangements, generous holidays, plus an additional day off for your birthday
  • Continuous mentoring along your career progression
  • Active sports, events and social committees across our offices
  • 24/7 support available from our Employee Assistance Program
  • The opportunity to invest in our growth and success through our Employee Share Plan

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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