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Global Treasury supports the digital transformation journey of Microsoft's customers, partners, and vendors by providing credit and payment solutions to support revenue growth, while managing credit risk. We are a compliance first organization with customer obsession and deal economics focus, supporting over $240B in trade receivables annually. As Collections Finance Manager, a key objective is to maximize protection of Microsoft's investments in Accounts Receivable (AR), while acting as a trusted advisor to the business and delivering key decision support, enabling profitable growth, and effectively managing the lifecycle of the dollar. Additionally, you will be accountable for accelerating cash flow and optimizing collections performance, as well as focusing on building solid relationships, driving adoption of solutions, and resolving escalations effectively. Collections Managers are role champions for customer obsession across the organization, acting as a trusted source of knowledge and ensuring the customer's voice influences business decisions. At Microsoft, our mission—to empower every person and every organization on the planet to achieve more—guides how we partner with customers to deliver trusted, impactful solutions. With a growth mindset culture, we innovate responsibly and measure success by shared progress—people, teams, and customers. Join us to do meaningful work that changes the world and helps shape what's next for everyone.
Job Responsibility:
Practice Microsoft's leadership principles – communicate with clarity, generate positive energy, and deliver results
Invest in learning, AI skill building, and career development
Model and foster a collaborative, inclusive, growth mindset culture
Challenge the status quo, innovate boldly, and learn through the flow of work
Independently manage collections and cash applications for assigned portfolio, providing support, direction, and leadership
Utilize AI to drive improvements in collections portfolio to achieve targets
Ensure prudent and necessary business decisions to manage risk and facilitate collections
Address customer payment issues and leverage the Business Engagement team to assist
Project participation and/or leadership on initiatives, including AI projects that are necessary to enable our business processes to keep up with significant year-over-year growth
Empower vendors and suppliers globally and hold them accountable for process adherence and meeting Service Level Agreement commitments
Work with policy owners to drive program improvements and compliance, while driving forward changes and evolution of business processes to optimally support Treasury and Microsoft customer needs
Drive positive customer experience by understanding customer needs, supporting customer satisfaction initiatives, and addressing customer and stakeholder queries/escalations
Partners with teams across Microsoft, both internal and external to Treasury, on projects and initiatives to deliver optimal in class processes, reporting, Accounts Receivable performance, and a world class customer experience
Partner with key stakeholders and organizations within Microsoft to accomplish objectives of improved Collections, dispute resolution, risk mitigation, customer satisfaction, and decision support
Leverage Treasury's Business Process Outsourcer (BPO) to achieve agreed performance metrics
Support Audit, Tax, and Trade teams to ensure timely delivery of documentation requests related to Sarbanes-Oxley Act and other compliance requirements
Ensure strict adherence and understanding of Microsoft policies and hold BPOs accountable to the same strict standards
Drive compliance culture through actions and decisions to instill trust and advocate, educate, and promote optimal practices and new developments
Champion Microsoft privacy, security, and ethical standards
Embody our culture and values
Requirements:
Master's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field OR Bachelor's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 2+ years experience in financial analysis, accounting, controllership, finance, or related field OR equivalent experience
Masters Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 3+ years of post-graduate financial analysis, accounting, controllership or finance work experience OR Bachelor's degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 5+ years of post-graduate financial analysis, accounting, controllership or finance work experience OR equivalent experience