Collections Executive

Admiral Money is looking for a Collections Executive to join the team! Admiral Money is the dynamic lending arm of Admiral Group, offering personal loans, motor finance, and homeowner loans since 2017. We’re building something special for our customers and are looking for curious, driven individuals ready to learn, take on challenges, and make an impact. We’re proud to be a certified Great Place to Work for over 25 years, with recognition for Women and Wellbeing. Our inclusive culture empowers everyone to Be You. This is a great opportunity to join our Collections team - and it’s probably not what you see on TV. This role goes beyond answering phones. We put our customers at the heart of everything we do, and when they’re struggling to pay, we need people who can listen, reassure them and, through effective questioning, understand what has led to their situation. The role is about supporting and advising customers to help get them back on the right track. In this role, you’ll be responsible for maintaining our reputation as a caring, responsible and understanding lender. You’ll complete your work diligently to help us make the right business decisions, based on the information shared by customers. As the business grows, you’ll develop a detailed understanding of consumer lending, supported by regular coaching, training and feedback. You’ll also gain exposure to other teams across the business, helping to broaden your skills and experience. Being successful in this role can lead to a stable and rewarding career, with clear progression opportunities within a regulated environment. Please note: The successful candidate will be expected to work from our Cardiff office one day per week.