This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
We are looking for a dedicated Collections Coordinator to join our team in Columbus, OH. In this role, you’ll play a key part in supporting customers who are facing payment challenges, helping them navigate their options and find solutions. This is a long-term contract position that requires excellent customer service skills and the ability to work within a structured schedule.
Job Responsibility:
Reach out to customers who are behind on payments to understand their situation and assess next steps
Collaborate with customers to determine appropriate solutions, including transferring them to specialized groups or setting up payment plans
Follow a structured schedule with designated breaks and lunch periods to ensure consistent coverage
Deliver exceptional customer service to maintain positive client relationships
Utilize strong communication skills to explain options and address customer concerns effectively
Maintain accurate records of customer interactions and actions taken
Work closely with teams to ensure seamless transitions for customers requiring additional support
Apply problem-solving skills to develop tailored solutions for individual customer cases
Stay informed about company policies and procedures to provide accurate information
Demonstrate professionalism and empathy in all customer interactions
Requirements:
Minimum of 1-3 years of experience in customer service, sales, or a related field
Strong interpersonal and communication skills to effectively engage with customers
Ability to work within a rigid schedule, including assigned breaks and lunch periods
Proven ability to handle challenging situations with empathy and professionalism
Detail-oriented with the ability to maintain accurate records
Comfortable using technology and systems to manage customer information
Nice to have:
Experience in payment processing or related financial tasks is a plus
Familiarity with sales techniques such as door-to-door sales is advantageous
What we offer:
medical, vision, dental, and life and disability insurance