Collections coordinator

• Contact past due customers via phone, email or letter to collect past due balances
• Analyse assigned portfolio to identify delinquent/past due or at-risk collection accounts
• Monitor credit holds and account status and credit availability
• Reconcile customer accounts
• Research and resolve disputed invoice balances/customer deductions
• Negotiate prompt payment for delinquent customers and/or arrange payment instalments
• Conduct Cash application and credit memo research
• Provide invoices, credit memos, statements, packing lists and proof of delivery upon request
• Research and resolve tax disputes and obtain valid exemption certificates from customers
• Provide trade reference requests on demand
• Monitor daily credit hold report and release shipments
• Process final demand letters for balances to be forwarded to third party collections
• Process credit balance refund requests
• Work on the aged balance review and adjustment projects

• Working knowledge of credit control
• Oracle experience and knowledge would be an advantage
• Proficient in using Excel spreadsheets, Outlook, and Word
• Basic accounting knowledge

Oracle experience and knowledge

• 25 days annual leave + Bank holidays, 28 days annual leave after 5 years service FTE
• Matched pension contribution of 6%
• 4x Life Assurance
• Free breakfast and lunch everyday
• Free on site parking