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Collections coordinator

United Kingdom, Ashford 20500.00 - 21900.00 GBP / Year · Job Posted October 06, 2025

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Job Description

Part-time position managing a portfolio of Customer Accounts Receivable Accounts in Sweden, Denmark & the Netherlands with primary emphasis on their timely collection. Working 30 hours per week, 6 hours a day across Monday - Friday.

Job Responsibility

  • Contact past due customers via phone, email or letter to collect past due balances
  • Analyse assigned portfolio to identify delinquent/past due or at-risk collection accounts
  • Monitor credit holds and account status and credit availability
  • Reconcile customer accounts
  • Research and resolve disputed invoice balances/customer deductions
  • Negotiate prompt payment for delinquent customers and/or arrange payment instalments
  • Conduct Cash application and credit memo research
  • Provide invoices, credit memos, statements, packing lists and proof of delivery upon request
  • Research and resolve tax disputes and obtain valid exemption certificates from customers
  • Provide trade reference requests on demand
  • Monitor daily credit hold report and release shipments
  • Process final demand letters for balances to be forwarded to third party collections
  • Process credit balance refund requests
  • Work on the aged balance review and adjustment projects

Requirements

  • Working knowledge of credit control
  • Oracle experience and knowledge would be an advantage
  • Proficient in using Excel spreadsheets, Outlook, and Word
  • Basic accounting knowledge

Nice to have

Oracle experience and knowledge

What we offer

  • 25 days annual leave + Bank holidays, 28 days annual leave after 5 years service FTE
  • Matched pension contribution of 6%
  • 4x Life Assurance
  • Free breakfast and lunch everyday
  • Free on site parking
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