Collections Coordinator

The Collections Coordinator supports the effective operation of the Collections Department by managing key administrative, servicing, and compliance functions. Responsibilities include monitoring Loss Mitigation programs, reviewing delinquent loan accounts for investors and servicing requirements, managing customer and internal email communications, and performing quality audits to ensure adherence to established SLAs and operational procedures. This role also serves as a liaison between GoodLeap, vendors, and external partners to coordinate site visits, system disconnects, legal demand letters, and other activities that support delinquency management, loss mitigation efforts, and regulatory compliance.