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We are looking for a Collections Clerk to support accounts receivable efforts for a growing firm in Suffolk County, NY. The position is ideal for someone with strong industrial or manufacturing collections experience who can manage a high-volume workload while maintaining effective communication with customers and internal teams. The person in this role will help drive timely payments, investigate account issues, and contribute to the overall reduction of outstanding receivables. Success in this position requires strong communication, sound judgment, and a steady work history in collections-related roles. This contract opportunity provides an opportunity to showcase and improve your skills.
Job Responsibility
Review customer accounts each day to identify overdue balances and determine the next steps needed to secure payment
Contact customers by phone and written communication to collect past-due amounts while maintaining a detail-oriented, service-oriented approach
Research payment activity, support remittance application efforts, and coordinate with cash application processes to ensure account accuracy
Work closely with sales partners and leadership when escalations are needed to help resolve aging balances more efficiently
Communicate regularly with internal departments regarding account status, collection updates, and items requiring follow-up
Handle payment transactions such as credit card, e-check, and applicable refund processing in accordance with company procedures
Investigate billing concerns, short payments, and account discrepancies to help bring accounts to resolution
Manage an assigned portfolio of accounts and take ownership of lowering delinquency levels within that book of business
Prepare collection activity summaries and progress updates for management review, and assist with additional related duties as needed
Requirements
2+ years of high-volume collections experience in an industrial or manufacturing environment
Demonstrated background in collections, accounts receivable, or a closely related credit and payment recovery role
Working knowledge of collection methods, account follow-up practices, and dispute resolution techniques
Strong verbal and written communication skills with the ability to interact effectively with customers and internal teams
Good problem-solving skills and the ability to assess account issues, payment discrepancies, and delinquency trends
Ability to manage multiple priorities, stay organized, and perform effectively in a fast-paced setting
Proficiency with Microsoft Office tools, including Excel and Word
High school diploma required
an associate's or bachelor's degree is a plus
Nice to have
an associate's or bachelor's degree
What we offer
medical, vision, dental, and life and disability insurance