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We are looking for a detail-oriented Collections Clerk to support accounts receivable activities for a Contract position based in Lindenhurst, New York. The ideal candidate will balance customer communication, payment follow-up, and account research in a fast-moving environment focused on reducing overdue balances.
Job Responsibility
Oversee a large portfolio of customer receivables, reviewing accounts each day to identify overdue balances and prioritize follow-up activity
Contact customers by phone and written communication to secure payment, document collection efforts, and maintain productive business relationships
Investigate short payments, billing differences, and account questions to help resolve disputes and support timely account reconciliation
Work closely with internal teams, including sales and leadership, when additional coordination is needed to move aged balances toward resolution
Support payment operations by handling credit card and e-check transactions, processing refunds, and assisting with remittance research and cash application follow-up
Track delinquency trends across assigned accounts and take consistent action to improve collection results and reduce past-due exposure
Prepare regular updates on collection activity, account status, and progress against outstanding receivables for management review
Manage a high-volume workload that may include review of approximately 1,500 accounts while completing other related duties as needed
Requirements
At least 3-5 years of high-volume collections experience, including responsibility for more than 500 accounts
Demonstrated ability to apply effective collection strategies while maintaining strong customer service standards
Strong verbal and written communication skills with the ability to follow up professionally across customers and internal departments
Solid problem-solving and critical-thinking abilities for researching discrepancies, payments, and account issues
Ability to organize competing priorities and work efficiently in a fast-paced setting
Proficiency with Microsoft Office applications, especially Excel and Word
What we offer
Medical, vision, dental, and life and disability insurance