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We are looking for a motivated Collections Clerk to join our team in Orlando, Florida. In this long-term contract position, you will play a key role in managing accounts receivable and ensuring timely collections from both commercial and consumer clients. This role requires strong communication skills, attention to detail, and proficiency in managing collection processes.
Job Responsibility:
Handle commercial and consumer collections by contacting clients to resolve overdue accounts
Maintain accurate and up-to-date records of collection activities and account statuses
Communicate effectively with clients to negotiate payment terms and resolve disputes
Utilize Microsoft Office tools to manage data entry and prepare collection reports
Collaborate with internal teams to ensure billing accuracy and address discrepancies
Conduct cold calls to clients as needed to follow up on outstanding balances
Monitor account receivables and proactively identify potential collection issues
Provide excellent customer service when addressing client inquiries and concerns
Adhere to company policies and legal regulations related to credit and collections
Support process improvements to enhance efficiency and productivity in collections
Requirements:
Previous experience in collections, credit, or billing is preferred but not required
Proficiency in Microsoft Office Suites, including Excel and Word
Strong communication and negotiation skills for client interactions
Ability to perform accurate data entry and maintain organized records
Customer service skills to address client needs professionally
Comfortable with cold calling to follow up on overdue payments
Attention to detail and ability to identify discrepancies in accounts
Knowledge of collection processes and regulations is a plus
What we offer:
medical, vision, dental, and life and disability insurance