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We are looking for a Collections Clerk to support receivables recovery efforts for a real estate and property organization in Tustin, California. This Long-term Contract position is ideal for someone who thrives in a high-call-volume setting, balances firmness with professionalism, and can help customers resolve overdue balances through effective communication. The person in this role will manage both inbound and outbound account activity, maintain accurate records, and contribute to collection performance goals while delivering a respectful customer experience.
Job Responsibility
Place frequent outbound calls to contact customers regarding overdue balances and encourage timely payment
Respond to incoming calls from account holders, address questions, and work toward practical resolutions for delinquent accounts
Arrange payment plans or approved settlements by assessing account status and following established guidelines
Record account updates, collection activity, and customer commitments accurately within internal tracking systems
Monitor promised payments, follow up as needed, and maintain thorough documentation of each interaction
Work toward weekly and monthly recovery targets while maintaining quality and service standards
Partner with colleagues and cross-functional teams to resolve account issues and support efficient collections workflows
Refer complex or unresolved cases through the proper escalation channels in accordance with company policy
Conduct all collection activity in compliance with applicable regulations and internal procedures while maintaining a courteous approach
Requirements
At least 2 years of experience in collections, call center operations, or a closely related customer service environment
Demonstrated ability to manage a high volume of customer interactions in a fast-paced setting
Strong verbal communication and negotiation skills with the ability to handle sensitive conversations professionally
Proficiency with Microsoft Office and collections, billing, or account management software
Solid organizational skills with close attention to detail and accurate recordkeeping
Ability to prioritize multiple tasks, meet performance metrics, and stay effective under pressure
High school diploma or equivalent required
additional training in finance, receivables, or collections is preferred