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We are looking for a motivated and detail-oriented Collections Clerk to join our team in Orlando, Florida. In this contract role, you will play a key part in managing collection processes and ensuring timely payments from customers. This position is ideal for someone with excellent communication skills and a keen ability to handle data efficiently.
Job Responsibility:
Contact customers to follow up on overdue payments and resolve outstanding balances with attention to detail
Manage both commercial and consumer collection accounts, ensuring compliance with company policies
Maintain accurate records of collection activities and update account information regularly
Collaborate with internal teams to address billing discrepancies and provide solutions
Utilize Microsoft Office tools to organize data and prepare reports on collection progress
Conduct cold calls to customers when necessary to initiate payment discussions
Provide exceptional customer service by addressing inquiries and concerns related to billing and payments
Perform data entry tasks with precision to ensure accurate tracking of collection activities
Monitor accounts for potential credit risks and escalate issues as needed
Stay informed about collection processes and industry practices to improve efficiency
Requirements:
Familiarity with commercial and consumer collection practices
Strong knowledge of credit and billing collection processes
Proficiency in Microsoft Office Suites, including Excel and Word
Excellent customer service skills with the ability to handle challenging conversations
Comfortable making cold calls to customers as part of the collection process
Detail-oriented with experience in data entry and record keeping
Ability to work collaboratively with internal teams to resolve billing issues
Strong communication and organizational skills
What we offer:
medical, vision, dental, and life and disability insurance