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Robert Half Logo Robert Half · Banking

Collections Assistant

United States, Fairfax · Job Posted May 20, 2026
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Job Description

We are seeking a detail-oriented Collections Assistant to support accounts receivable and collections activities. This role helps ensure timely payment of outstanding invoices, maintains accurate customer account records, and assists with resolving billing issues. The ideal candidate is organized, professional, and comfortable communicating with customers regarding past-due balances. This position is onsite Monday to Friday.

Job Responsibility

  • Assist with monitoring accounts receivable aging reports
  • Contact customers regarding overdue invoices by phone and email
  • Document collection activity and account updates in the system
  • Help resolve billing discrepancies and payment issues
  • Process payments and apply cash receipts accurately
  • Support account reconciliations and follow-up efforts
  • Maintain accurate customer and account records
  • Work with internal teams to address invoice or credit concerns
  • Prepare routine collections and status reports
  • Provide administrative support to the finance or accounting team

Requirements

  • Prior customer service experience, preferably in a call center or high-volume phone environment
  • Strong written and verbal communication skills
  • Good organizational skills and attention to detail
  • Ability to manage sensitive conversations professionally
  • Strong data entry skills with a high level of accuracy
  • Comfortable handling high-volume phone calls in a fast-paced environment
  • Able to manage customer interactions professionally and efficiently
  • Capable of multitasking between phone support, account updates, and administrative tasks

What we offer

  • Medical
  • Vision
  • Dental
  • Life and disability insurance
  • 401(k) plan
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