Collections and Payment Officer Jobs

MONEYME

Location:
Philippines, Manila, Pasig

Category:
Call Center

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Join our collections and payments team in Pasig and work for an Australian Fintech company in the consumer lending industry. These roles cover inbound and outbound calls, emails, and text messages to service our Australian customers.

Job Responsibility:

Managing inbound and outbound calls
Providing a superior customer experience
Resolving customer enquiries and issues around collections and payments
Updating our systems and database
Maintaining an up-to-date knowledge of existing MoneyMe products
Updating Moneyme’s knowledge base with newly identified solutions.

Requirements:

Experience working in a call center environment or similar
Excellent communication skills/ phone manner and ability to interact with external customers and internal partners
Previous experience in financial services would be highly regarded
Being proactive with high levels of energy and integrity
Good negotiation skills
Excellent interpersonal skills with the ability to quickly build rapport
Highly developed organisational skills and attention to detail.

What we offer:

HMO on Day 1 + 1 free dependent
15 days of vacation leaves and 15 days of sick leave
1 birthday leave
Health and wellbeing initiatives like weekly sports activities and MONEYME Olympics
Fun filled company activities - summer outings, team building, team lunch or dinner, Halloween event, year-end party and so much more!
Complimentary snacks in the office
MONEYME Merchandise - hoodie, T-shirt, tumbler, notebook, and id lace
Quarterly champion awards & reward trips.

Additional Information:

Job Posted:
December 10, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Collections and Payment Officer