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Collections and Payment Officer

Philippines, Manila, Pasig · Job Posted February 01, 2026
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Job Description

Join our collections and payments team in Pasig and work for an Australian Fintech company in the consumer lending industry. We’re looking for high performing Collections & Payments Officers that have a background in customer service and collections. These roles cover inbound and outbound calls, emails, and text messages to service our Australian customers.

Job Responsibility

  • Managing inbound and outbound calls
  • Providing a superior customer experience
  • Resolving customer enquiries and issues around collections and payments
  • Updating our systems and database
  • Maintaining an up-to-date knowledge of existing MoneyMe products
  • Updating Moneyme’s knowledge base with newly identified solutions.

Requirements

  • Experience working in a call center environment or similar
  • Excellent communication skills/ phone manner and ability to interact with external customers and internal partners
  • Previous experience in financial services would be highly regarded
  • Being proactive with high levels of energy and integrity
  • Good negotiation skills
  • Excellent interpersonal skills with the ability to quickly build rapport
  • Highly developed organisational skills and attention to detail.

What we offer

  • HMO on Day 1 + 1 free dependent
  • 15 days of vacation leaves and 15 days of sick leave
  • 1 birthday leave
  • Health and wellbeing initiatives like weekly sports activities and MONEYME Olympics
  • Fun filled company activities - summer outings, team building, team lunch or dinner, Halloween event, year-end party and so much more!
  • Complimentary snacks in the office
  • MONEYME Merchandise - hoodie, T-shirt, tumbler, notebook, and id lace
  • Quarterly champion awards & reward trips.

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