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Cassia Logo Cassia · Finance

Collections and Medicaid Specialist

United States, Edina 45000.00 - 55000.00 USD / Year · Job Posted February 08, 2026
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Job Description

Cassia, a leading provider of senior care and services, has a rare and exciting opportunity for an experienced Collections and Medicaid Specialist to join our team at the corporate office in Edina, MN! In this role, you will be responsible for identifying aging receivables, initiating and conducting all collections activities for assigned accounts, and assisting residents and families with Medical Assistance application procedures.

Job Responsibility

  • Proactively identify aging receivables and initiate all collection activities for sites assigned
  • Contact residents and/or their families on past due accounts primarily via phone, also in person, by letter and E-mail to arrange payment
  • Determine if there are any billing issues that are delaying payment of accounts
  • Assist residents and families with Medical Assistance application procedures
  • Provide education on what MA covers and does not cover
  • Develop and implement payment plans to collect outstanding balances
  • Coordinate and prepare for monthly collection meetings
  • Perform other related duties and tasks as assigned

Requirements

  • 3+ years’ experience in collections and MA application processing
  • Must have proficiency in word-processing and spreadsheet applications
  • Must be familiar with Accounts Receivable software
  • Strong understanding of collection procedures and privacy laws required
  • Knowledge of Healthcare collections a plus
  • Ability to influence/persuade others in often confrontational/sensitive situations
  • Strong organizational, analytical problem-solving skills
  • Excellent customer service and interpersonal skills

Nice to have

Knowledge of Healthcare collections a plus

What we offer

  • Competitive Pay with experience-based raises
  • Tuition Assistance & Student Loan Forgiveness (site-specific)
  • Generous Paid Time Off (PTO) & 403(b)/401(k) with Employer Match
  • Comprehensive Health Benefits (Medical, Dental, Vision, Disability, Life Insurance) for Full-Time Employees
  • Employee Assistance Program with free confidential counseling/coaching for self and family members
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