This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
We are looking for a Collections and Billings Specialist to support billing accuracy and recovery efforts for customer accounts in Tonawanda, New York. This Long-term Contract position is ideal for someone who can balance account follow-up, payment resolution, and customer communication while maintaining organized records and steady workflow management. The role will focus on both commercial and consumer collections, helping ensure timely payments and consistent billing support across a range of account types.
Job Responsibility
Manage collection activities for commercial and consumer accounts by following up on past-due balances and encouraging timely payment resolution
Review billing records and account details to identify discrepancies, clarify outstanding charges, and support accurate invoicing
Communicate with customers by phone, email, or written correspondence to discuss account status, payment expectations, and available resolution options
Document collection efforts, payment commitments, disputes, and account updates in internal tracking systems to maintain complete records
Work with internal teams to address billing questions, resolve account issues, and improve the efficiency of collection workflows
Monitor aging reports and prioritize accounts that require immediate attention to reduce delinquency and improve cash recovery
Support credit and collections processes by evaluating payment history and escalating accounts when additional action is needed
Requirements
Experience handling collections for both commercial and consumer accounts
Working knowledge of billing practices, account reconciliation, and payment follow-up procedures
Familiarity with credit and collections processes, including delinquency tracking and account resolution
Ability to communicate professionally and confidently with customers regarding outstanding balances
Strong organizational skills with attention to detail in documentation and account management
Proficiency using business systems or spreadsheets to track account activity and collection status
Ability to manage multiple priorities in a deadline-driven environment
What we offer
Medical, vision, dental, and life and disability insurance