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As a Collections & Audit Officer, you will sit at the critical intersection of risk management, relationship management, and debt recovery. You won't just be making standard collection calls, you will be engaging with our client base to mitigate long term risk whilst recovering outstanding funds. Your primary responsibility will be to review incoming field audits, identify discrepancies or non-compliance, and follow up with business clients to resolve outstanding issues and recover funds.
Job Responsibility
Efficiently analyse high volumes of field audit reports submitted by third-party contractors to identify high-risk exceptions, potential defaults, or irregularities
Directly engage with B2B clients to address and resolve the outstanding issues flagged in the audits
Manage a busy portfolio of accounts, ensuring timely recovery of outstanding debts and compliance with financial agreements
Act as the primary point of contact between our external field contractors and internal risk teams
Maintain precise, meticulous records of all communications, audit outcomes, and payment arrangements
Requirements
You can translate a complex audit exception into a clear, firm, and professional demand for resolution
You thrive in a fast-paced environment
You aren't afraid of pushback, excuses, or conflict
You can spot a red flag in an audit report from a mile away
Previous experience in B2B collections, commercial credit control, or a high-volume financial compliance role is highly regarded