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ElevenLabs Logo ElevenLabs · Finance

Collections Analyst

United Kingdom · Job Posted May 04, 2026
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Job Description

ElevenLabs is growing its enterprise customer base rapidly, and a well-run collections function is key to healthy cash flow and accurate credit loss reporting. As our Collections Analyst, you will manage the collections cycle for outstanding receivables – reaching out to customers, resolving disputes, tracking aging buckets, and working cross-functionally with AR, Revenue Accounting, and Customer Success to accelerate cash recovery.

Job Responsibility

  • Manage the collections cycle for outstanding receivables
  • Build and maintain collections workflows
  • Develop customer relationships to resolve payment issues promptly and professionally
  • Contribute data to quarterly CECL analysis

Requirements

  • Experience managing a collections portfolio: outreach, dispute resolution, escalation, and recovery across enterprise and SMB accounts
  • Comfortable engaging customers directly on payment matters in a professional, relationship-preserving way
  • Proficiency with AR and collections tools
  • NetSuite or an equivalent ERP preferred
  • Strong organisational skills
  • able to manage a high volume of accounts and aging buckets simultaneously
  • Data-driven: comfortable with aging reports, collection metrics, and providing inputs to CECL analysis

Nice to have

  • Prior experience in a SaaS or subscription billing collections environment
  • Familiarity with legal and commercial escalation paths for delinquent accounts

What we offer

  • Innovative culture
  • Growth paths
  • Learning & development annual discretionary stipend
  • Social travel annual discretionary stipend
  • Annual company offsite
  • Co-working monthly stipend
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