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Collections analyst

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Vodafone

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Location:
India , Pune

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Category:
Finance

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Contract Type:
Not provided

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Salary:

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Job Description:

We are seeking a detail-oriented and customer-focused Collections Analyst to join our Credit to Collections team in Pune. This role involves managing outbound communications with customers to resolve outstanding balances, ensuring accurate documentation, and collaborating with internal teams to support timely issue resolution. The ideal candidate will bring strong accounting knowledge, proficiency in Excel, and experience in collections and reconciliation processes.

Job Responsibility:

  • Conduct outbound calls to customers regarding outstanding balances and provide account-related information
  • Document all customer interactions and update account records accurately
  • Follow up on customer commitments and ensure timely resolution of queries
  • Collaborate with internal teams such as Accounts Payable, Treasury, and local market stakeholders
  • Deliver daily reports including cash position, invoicing volumes, debtors ageing, and AR reports
  • Support audit requirements and ensure compliance with internal controls
  • Analyse reports and propose corrective actions to improve cash flow and reduce bad debt
  • Adhere to organisational objectives and contribute to cost reduction initiatives through automation and process optimisation

Requirements:

  • Holds a B.Com, Master’s in Finance, or Diploma in Finance
  • Possesses solid understanding of the Order to Cash process and basic accounting principles
  • Experienced in outbound collections and reconciliation activities
  • Proficient in Microsoft Excel and ERP systems such as Oracle or SAP
  • Demonstrates strong analytical and problem-solving capabilities
  • Communicates effectively, both verbally and in writing, with internal and external stakeholders
  • Understands B2B customer dynamics and debt collection processes
  • Familiar with forecasting tools for cash flow prediction and AR reporting
What we offer:
  • Opportunity to work in a global shared services environment with exposure to cross-functional teams
  • Be part of a team that drives financial efficiency and customer satisfaction
  • Gain experience in telecom industry operations and financial reporting
  • Contribute to impactful initiatives that improve cash flow and reduce revenue leakage

Additional Information:

Job Posted:
March 20, 2026

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