Collections Agent Job at 360 Resourcing Solutions (Liverpool)

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Collections Agent

We are looking for a Collections Agent to join a team in San Diego, California i...

Location

United States , San Diego

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Ability to work effectively in a call center environment with frequent inbound and outbound phone activity
Basic computer proficiency with the ability to enter data accurately and navigate account systems efficiently
Strong verbal and written communication skills with a detail-oriented and empathetic approach
Solid organizational skills and a consistent focus on accuracy, confidentiality, and integrity
Customer service mindset with the ability to handle sensitive financial discussions calmly and respectfully
Comfortable working independently while also contributing to a collaborative team environment
High school diploma or equivalent is preferred

Job Responsibility

Speak with customers by phone to review outstanding balances, clarify account information, and discuss available resolution options
Arrange practical repayment solutions, including settlements, payoff terms, and scheduled payment plans based on account needs
Record complete and accurate notes from each conversation while updating account details in the system
Draft and send collection-related correspondence using approved templates and established communication standards
Handle outgoing mail activities to ensure notices and supporting documents are prepared and distributed on time
Manage a steady volume of inbound and outbound calls while maintaining accuracy, professionalism, and courtesy
Provide service-oriented communication during difficult conversations and represent the organization in a respectful manner
Support additional collection and administrative tasks as needed to meet team and business goals

What we offer

Medical, vision, dental, and life and disability insurance
Company 401(k) plan
Free online training
Access to top jobs and competitive compensation

Collections Agent

Are you a skilled communicator with a knack for resolving past-due accounts? Our...

Location

United States , Fairport

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in collections, accounts receivable, or customer service
Strong verbal and written communication skills
Ability to remain calm and professional while working with challenging accounts
Strong problem-solving skills and attention to detail
Proficiency with Microsoft Office and familiarity with accounting software
High school diploma or equivalent required
Associate degree in Business or Accounting preferred

Job Responsibility

Contact clients via phone, email, and written correspondence to collect overdue payments
Negotiate payment plans and resolve account discrepancies with a professional, customer-focused approach
Maintain accurate and detailed records of collection activities and customer interactions
Research and investigate disputed balances or payment issues
Collaborate with Accounts Receivable and other departments as needed for account escalation or resolution
Prepare regular reports on collection efforts and outstanding receivables

What we offer

Comprehensive training
Career development opportunities
Medical, vision, dental, and life and disability insurance
Company 401(k) plan

Collections Agent

Travel to a variety of customers sites within your region to collect a wide rang...

Location

United Kingdom , Leeds

Salary:

28366.00 GBP / Year

RDC

Expiration Date

Until further notice

Requirements

Valid driver's license with a clean driving record
Previous experience in a similar driving or logistics role preferred
Familiarity with handling and transporting IT equipment is advantageous
Strong communication and interpersonal skills
Ability to lift and carry heavy equipment
Attention to detail and accuracy in documentation

Job Responsibility

Travel to a variety of customers sites within your region to collect a wide range of redundant IT equipment including Notebooks, Systems, Printers, TFT's, Servers, Networking, Mobile devices and more
Capture device serial number and customers asset number to facilitate traceability of the device through our process
Ensure the safe and secure transportation of assets to our processing facility
Ensure correct processes are followed to maintain integrity and security of work carried out
Visits customer premises to collect redundant IT equipment
Works with other members of the team to ensure depot targets are achieved
Provide excellent customer service during collection visits
Address customer inquiries and concerns professionally
Complete collection documentation
Ensures all asset and serial data is captured on site to enable accurate traceability of items

What we offer

Competitive rate of pay
28 days holiday including bank holiday which increases with your length of service up to 5 years
pension scheme
death in service
Income continuance policy

Fulltime

Collections Agent

Travel to a variety of customers sites within your region to collect a wide rang...

Location

United Kingdom , Bristol

Salary:

Not provided

RDC

Expiration Date

Until further notice

Requirements

Valid driver's license with a clean driving record
Previous experience in a similar driving or logistics role preferred
Familiarity with handling and transporting IT equipment is advantageous
Strong communication and interpersonal skills
Ability to lift and carry heavy equipment
Attention to detail and accuracy in documentation

Job Responsibility

Travel to a variety of customers sites within your region to collect a wide range of redundant IT equipment
Capture device serial number and customers asset number to facilitate traceability of the device through our process
Ensure the safe and secure transportation of assets to our processing facility
Ensure correct processes are followed to maintain integrity and security of work carried out
Visits customer premises to collect redundant IT equipment
Works with other members of the team to ensure depot targets are achieved
Provide excellent customer service during collection visits
Address customer inquiries and concerns professionally
Complete collection documentation
Ensures all asset and serial data is captured on site to enable accurate traceability of items

Fulltime

Bilingual French Collections Agent

We are seeking three professional, communicative, and negotiation-savvy Collecti...

Location

Canada , Saint John

Salary:

24.29 CAD / Hour

Randstad

Expiration Date

July 19, 2026

Requirements

Bilingualism (English/French) is mandatory
2–4 years of overall professional, office experience in a customer service, call center, or financial environment
Outstanding verbal, written, and active listening communication skills, with an aptitude for negotiation
Strong computer skills, including the MS Office Suite and comfort learning specialized database/collections applications
High level of accuracy when preparing documentation and entering account notes
Ability to work independently and manage call queues effectively under pressure
A proactive team player who thrives in a close office ecosystem and engages well in regular team syncs (meetings account for roughly 20% of the role)
Previous collections or banking experience
Completed Post-Secondary education

Job Responsibility

Customer Interaction: Handle primarily phone-based work (inbound and outbound calls), delivering courteous, efficient, and professional service to external customers
Account Negotiation: Manage debt recovery queries and establish mutually beneficial payment arrangements based on the customer’s total financial situation
Due Diligence & Documentation: Accurately record, update, and document all customer transactions and account details within specific collections software and internal databases
Operational Excellence: Meet individual performance KPIs focused on quality of work, while strictly adhering to internal operating procedures and compliance regulations
Problem Resolution: Ensure customer problems are handled appropriately the first time, escalating non-standard or high-risk accounts when necessary

What we offer

1-year stable assignment
Work in a highly collaborative and positive group environment
2–4 weeks of structured, supportive training
Hybrid schedule out of the 420 Rothesay Avenue

Fulltime

Inbound Collections Agent

Inbound Collections Agent Job Description Have what it takes to get the right o...

Location

United Kingdom , Runcorn

Salary:

24000.00 - 25000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Excellent listener and communicator
Strong customer service skills
Ability to effectively work in a team
Be self-motivated and work well towards targets
Good PC Literacy skills, including a good working knowledge of Microsoft Office package
Good Negotiation skills

Job Responsibility

Handle calls and queries appropriately, in a polite and professional manner
Take payments over the telephone
Negotiate suitable payment arrangements with debtors
Answer debtor queries using Client systems
Update status of accounts accordingly via Client systems
Review debtor evidence in line with acceptable company standards
Adhere to client business parameters
Comply with company policies and regulatory requirements on every call

What we offer

Bonus structure with potential OTE £28,600 after successful completion of 3 months’ probation
Monday to Friday working with NO weekends and NO bank holidays
Early finish Fridays
Dress Down Fridays
30 days holiday (including Bank Holidays)
Employee Assistance Programme
Newly refurbished offices
Free Mersey Gateway bridge pass
Free parking
Free tea and coffee facilities

Fulltime

Debt Collections Agent

Join us as at Phillips and Cohen Associates (UK) Ltd as a Customer Service Advis...

Location

United Kingdom , Salford

Salary:

26250.00 - 30388.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Engaging with clients and customers
adhering to core values of Compassion, Compliance, Commitment & Innovation

Job Responsibility

Engaging with clients and customers to provide Best in Class service
adhering to core values of Compassion, Compliance, Commitment & Innovation

What we offer

Cycle to Work
Electric Car
Childcare Vouchers
Dental and Health Cash Plan
Company Pension Plan
Life Assurance
Colleague Assistance Program
100s of discounts on shopping, days out, restaurants, cinema, holidays
holidays start at 23 days plus 8 bank holidays rising to 24 and 25 after 2 & 5 years' service

Fulltime

Collections Agent Spanish & English Speaker

Are you a results-oriented professional with a knack for negotiation? Do you wan...

Location

Portugal , Porto, Lisboa

Salary:

Not provided

Randstad

Expiration Date

June 17, 2026

Requirements

Fluency in both Spanish (C1) and English (C1), both spoken and written (mandatory)
2+ years of experience in collections or credit control, preferably managing Key Accounts & Agencies within the Digital sector (mandatory)
Proven ability to manage B2B collection cycles, handle sensitive financial matters, and engage in professional negotiation
Familiarity with debt collection tools, CRM systems, and reporting platforms
Strong organizational, problem-solving, and communication skills with a high attention to detail
Sound business judgment and the ability to influence others while maintaining a customer-centric approach
Ability to work independently as well as part of a cross-functional team

Job Responsibility

Manage outstanding receivables from key accounts and agencies
Handle customer interactions via email, voice, and video calls
Follow strict SOPs and service quality protocols
Proactive outreach to customers regarding overdue balances
Oversee the entire dunning process
Build and maintain strong customer relationships
Investigate and resolve payment disputes by collaborating with internal stakeholders
Maintain accurate records of customer contacts and billing information
Ensure efficient collection processes to reduce credit risk and minimize profit loss

Fulltime

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