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Robert Half Logo Robert Half · Call Center

Collections Agent

United States, San Diego · Job Posted June 16, 2026
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Job Description

We are looking for a Collections Agent to join a team in San Diego, California in a contract-to-permanent position. This opportunity is well suited for someone who communicates with confidence, approaches sensitive financial conversations with empathy, and stays organized in a fast-paced call center setting. The person in this role will help customers understand their accounts, support repayment solutions, and maintain thorough records of every interaction.

Job Responsibility

  • Speak with customers by phone to review outstanding balances, clarify account information, and discuss available resolution options
  • Arrange practical repayment solutions, including settlements, payoff terms, and scheduled payment plans based on account needs
  • Record complete and accurate notes from each conversation while updating account details in the system
  • Draft and send collection-related correspondence using approved templates and established communication standards
  • Handle outgoing mail activities to ensure notices and supporting documents are prepared and distributed on time
  • Manage a steady volume of inbound and outbound calls while maintaining accuracy, professionalism, and courtesy
  • Provide service-oriented communication during difficult conversations and represent the organization in a respectful manner
  • Support additional collection and administrative tasks as needed to meet team and business goals

Requirements

  • Ability to work effectively in a call center environment with frequent inbound and outbound phone activity
  • Basic computer proficiency with the ability to enter data accurately and navigate account systems efficiently
  • Strong verbal and written communication skills with a detail-oriented and empathetic approach
  • Solid organizational skills and a consistent focus on accuracy, confidentiality, and integrity
  • Customer service mindset with the ability to handle sensitive financial discussions calmly and respectfully
  • Comfortable working independently while also contributing to a collaborative team environment
  • High school diploma or equivalent is preferred

Nice to have

  • Bilingual English/Spanish skills
  • Familiarity with debt collection regulations, including the Fair Debt Collection Practices Act

What we offer

  • Medical, vision, dental, and life and disability insurance
  • Company 401(k) plan
  • Free online training
  • Access to top jobs and competitive compensation
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