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Collections agent

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360 Resourcing Solutions

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Location:
United Kingdom , Liverpool

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Category:

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Contract Type:
Not provided

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Salary:

26250.00 - 30385.00 GBP / Year

Job Description:

Join us at Ardent Credit Services ltd as a Call Centre Collections Agent Agent, in our Kirkby, Knowsley contact centre. We are a multi award winning debt recovery and credit management services provider who operate in both the consumer and commercial sectors. We are proud to work on behalf of some of the world’s largest creditors and even prouder of our friendly working environment.

Job Responsibility:

  • Communicate with customers through incoming and outgoing telephone calls
  • Supporting customers to pay off their debts in a practical and affordable way
  • Aim to understand customers individual circumstances by asking questions ensuring that the customers best interests are met
  • Work towards KPI’s

Requirements:

  • Excellent written and verbal communication skills
  • understanding of vulnerable customers and how to identify them
  • understanding of FCA guidelines
  • Good telephone manner
  • Strong listening skills with the ability to confidently articulate the best outcome for the customer on the spot
  • Good IT skills, with knowledge of Excel and confidence
  • Call centre: 1 year (required)
What we offer:
  • Cycle to Work
  • Electric Car scheme
  • Dental and Health Plans
  • Company Pension
  • Life Insurance
  • Colleague Assistance Program
  • 100’s of discounts on shopping, days out, restaurants, cinema, holidays and much more
  • free on-site parking
  • bike storage
  • shower facilities
  • opportunities for personal development
  • global career path
  • Holidays start at 21 days (rising to 25 days) plus 8 bank holidays
  • Hybrid working opportunities
  • Casual dress
  • Company pension
  • Cycle to work scheme
  • Free parking
  • Health & wellbeing programme
  • Life insurance
  • On-site parking
  • Referral programme
  • Store discount
  • Work from home

Additional Information:

Job Posted:
January 10, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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