Collections Agent

• Travel to a variety of customers sites within your region to collect a wide range of redundant IT equipment
• Capture device serial number and customers asset number to facilitate traceability of the device through our process
• Ensure the safe and secure transportation of assets to our processing facility
• Ensure correct processes are followed to maintain integrity and security of work carried out
• Visits customer premises to collect redundant IT equipment
• Works with other members of the team to ensure depot targets are achieved
• Provide excellent customer service during collection visits
• Address customer inquiries and concerns professionally
• Complete collection documentation
• Ensures all asset and serial data is captured on site to enable accurate traceability of items
• Communicates with Scheduling team to escalate issues or variations occurring on site
• Safely load and secure IT equipment in the collection van to prevent damage during transportation
• Is flexible in approach to scheduled routes, core working hrs and willing to adopt last minute change
• Is willing to work away from home on occasion
• Conduct routine inspections of the collection van and report any maintenance needs
• Ensure the cleanliness and organization of the collection vehicle
• Complies and adheres to Company Policies & Procedures (HR, Health & Safety, ISO Certifications, Other Industry Accreditations)
• Maintain site security and adhere to security policy & procedure
• Maintains good housekeeping practices
• Complete any other reasonable instruction from management

• Valid driver's license with a clean driving record
• Previous experience in a similar driving or logistics role preferred
• Familiarity with handling and transporting IT equipment is advantageous
• Strong communication and interpersonal skills
• Ability to lift and carry heavy equipment
• Attention to detail and accuracy in documentation

Familiarity with handling and transporting IT equipment is advantageous