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Collections Agent

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Fairport

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Are you a skilled communicator with a knack for resolving past-due accounts? Our company is seeking a Collections Agent to join our finance team. In this role, you will play a key part in supporting cash flow by following up with clients and ensuring timely payment of outstanding invoices.

Job Responsibility:

  • Contact clients via phone, email, and written correspondence to collect overdue payments
  • Negotiate payment plans and resolve account discrepancies with a professional, customer-focused approach
  • Maintain accurate and detailed records of collection activities and customer interactions
  • Research and investigate disputed balances or payment issues
  • Collaborate with Accounts Receivable and other departments as needed for account escalation or resolution
  • Prepare regular reports on collection efforts and outstanding receivables

Requirements:

  • Previous experience in collections, accounts receivable, or customer service
  • Strong verbal and written communication skills
  • Ability to remain calm and professional while working with challenging accounts
  • Strong problem-solving skills and attention to detail
  • Proficiency with Microsoft Office and familiarity with accounting software
  • High school diploma or equivalent required
  • Associate degree in Business or Accounting preferred
What we offer:
  • Comprehensive training
  • Career development opportunities
  • Medical, vision, dental, and life and disability insurance
  • Company 401(k) plan

Additional Information:

Job Posted:
March 13, 2026

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