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Are you a skilled communicator with a knack for resolving past-due accounts? Our company is seeking a Collections Agent to join our finance team. In this role, you will play a key part in supporting cash flow by following up with clients and ensuring timely payment of outstanding invoices.
Job Responsibility:
Contact clients via phone, email, and written correspondence to collect overdue payments
Negotiate payment plans and resolve account discrepancies with a professional, customer-focused approach
Maintain accurate and detailed records of collection activities and customer interactions
Research and investigate disputed balances or payment issues
Collaborate with Accounts Receivable and other departments as needed for account escalation or resolution
Prepare regular reports on collection efforts and outstanding receivables
Requirements:
Previous experience in collections, accounts receivable, or customer service
Strong verbal and written communication skills
Ability to remain calm and professional while working with challenging accounts
Strong problem-solving skills and attention to detail
Proficiency with Microsoft Office and familiarity with accounting software
High school diploma or equivalent required
Associate degree in Business or Accounting preferred
What we offer:
Comprehensive training
Career development opportunities
Medical, vision, dental, and life and disability insurance