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Collections Agent - Timeshare Industry

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , San Diego

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Category:
Call Center

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Our client, a growing company in the timeshare and hospitality industry, is seeking a motivated Collections Agent for a temp-to-hire opportunity. This role is ideal for someone with high-volume collections experience who is comfortable handling inbound and outbound calls while maintaining professionalism and strong customer service. The ideal candidate will have prior experience in timeshare, hotel, or hospitality collections environments and be comfortable working in a fast-paced setting with performance-driven goals.

Job Responsibility:

  • Handle high-volume outbound and inbound collections calls regarding delinquent accounts
  • Negotiate payment arrangements and resolve past due balances
  • Document all customer interactions and payment activity accurately
  • Follow up on outstanding accounts in a timely and professional manner
  • Maintain compliance with company policies and collections regulations
  • Work closely with internal departments to resolve billing disputes and account issues
  • Meet daily and weekly collections and call volume goals

Requirements:

  • 2+ years of collections or debt recovery experience
  • Experience within the timeshare, hotel, or hospitality industry strongly preferred
  • Comfortable working in a high-volume call environment
  • Strong negotiation and communication skills
  • Ability to handle difficult conversations professionally
  • Proficient with CRM systems and Microsoft Office
  • Bilingual Spanish is a plus

Nice to have:

Bilingual Spanish

What we offer:
  • Medical insurance
  • Vision insurance
  • Dental insurance
  • Life insurance
  • Disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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