Collections Agent - Timeshare Industry

• Handle high-volume outbound and inbound collections calls regarding delinquent accounts
• Negotiate payment arrangements and resolve past due balances
• Document all customer interactions and payment activity accurately
• Follow up on outstanding accounts in a timely and professional manner
• Maintain compliance with company policies and collections regulations
• Work closely with internal departments to resolve billing disputes and account issues
• Meet daily and weekly collections and call volume goals

• 2+ years of collections or debt recovery experience
• Experience within the timeshare, hotel, or hospitality industry strongly preferred
• Comfortable working in a high-volume call environment
• Strong negotiation and communication skills
• Ability to handle difficult conversations professionally
• Proficient with CRM systems and Microsoft Office
• Bilingual Spanish is a plus

Bilingual Spanish

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance
• 401(k) plan