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Randstad Logo Randstad · Customer Service

Collections Agent Spanish & English Speaker

Portugal, Porto, Lisboa · Job Posted May 30, 2026
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Job Description

Are you a results-oriented professional with a knack for negotiation? Do you want to step into the dynamic world of Social Media and Digital Advertising? We are looking for a dedicated Collections Agent to manage key accounts for a major global tech player.

Job Responsibility

  • Manage outstanding receivables from key accounts and agencies
  • Handle customer interactions via email, voice, and video calls
  • Follow strict SOPs and service quality protocols
  • Proactive outreach to customers regarding overdue balances
  • Oversee the entire dunning process
  • Build and maintain strong customer relationships
  • Investigate and resolve payment disputes by collaborating with internal stakeholders
  • Maintain accurate records of customer contacts and billing information
  • Ensure efficient collection processes to reduce credit risk and minimize profit loss

Requirements

  • Fluency in both Spanish (C1) and English (C1), both spoken and written (mandatory)
  • 2+ years of experience in collections or credit control, preferably managing Key Accounts & Agencies within the Digital sector (mandatory)
  • Proven ability to manage B2B collection cycles, handle sensitive financial matters, and engage in professional negotiation
  • Familiarity with debt collection tools, CRM systems, and reporting platforms
  • Strong organizational, problem-solving, and communication skills with a high attention to detail
  • Sound business judgment and the ability to influence others while maintaining a customer-centric approach
  • Ability to work independently as well as part of a cross-functional team
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