Collections Agent III Job at Randstad (Saint John)

Job Description

We are seeking three professional, communicative, and negotiation-savvy Collections Agents to join a collaborative team of 45 in Saint John, New Brunswick. In this high-impact, telephone-based role, you will be responsible for managing both inbound and outbound inquiries, working with external customers to find constructive financial solutions and resolve past-due accounts. This is a 1-year contract that offers a supportive, high-energy environment and an ongoing opportunity to expand your knowledge of financial services and debt recovery logistics.

Job Responsibility

Customer Interaction: Handle primarily phone-based work (inbound and outbound calls), delivering courteous, efficient, and professional service to external customers
Account Negotiation: Manage debt recovery queries and establish mutually beneficial payment arrangements based on the customer’s total financial situation
Due Diligence & Documentation: Accurately record, update, and document all customer transactions and account details within specific collections software and internal databases
Operational Excellence: Meet individual performance KPIs focused on quality of work, while strictly adhering to internal operating procedures and compliance regulations
Problem Resolution: Ensure customer problems are handled appropriately the first time, escalating non-standard or high-risk accounts when necessary

Requirements

2–4 years of overall professional experience in a customer service, call center, or financial environment
Outstanding verbal, written, and active listening communication skills, with an aptitude for negotiation
Strong computer skills, including the MS Office Suite and comfort learning specialized database/collections applications
Attention to Detail: High level of accuracy when preparing documentation and entering account notes
Time Management: Ability to work independently and manage call queues effectively under pressure
Collaboration: A proactive team player who thrives in a close office ecosystem and engages well in regular team syncs

Nice to have

Previous collections or banking experience
Bilingualism (English/French) is considered a major asset
Completed Post-Secondary education

What we offer

Robust Contract Length: 1-year stable assignment
Positive Culture: Work in a highly collaborative and positive group environment
Paid Professional Training: Receive 2–4 weeks of structured, supportive training to ensure your success
Modern Workspace: Enjoy a hybrid schedule out of the 420 Rothesay Avenue, Saint John facility

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Collections Agent III

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